Senior Client Management Specialist

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Hours:

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Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to provide banking, securities, and asset management services to clients globally. Global Business Services & Operations recruits highly motivated individuals who can help the Dealer and our clients facilitate business. Professionals in Global Business Services & Operations come from a variety of academic and professional backgrounds.

The successful candidate will be part of the Client Management team within Global Business Services & Operations. The team's primary responsibility is relationship management, coordination and management of onboarding of clients for TD Securities, globally. Client Management is also responsible for assisting with large client relationships initiatives that impact the dealer. The Client Management team is committed to ensuring services provided across the Bank and to its clients are delivered in a professional manner, that risk is minimised, and the client has a positive experience. The successful candidate will be expected to take personal ownership of client outcomes, communicate with confidence, think creatively and continuously improve how we work.

Role Overview

This is a highly visible, client-facing senior role for an experienced individual who combines deep capital-markets knowledge with strong judgement and an ownership mindset. The successful candidate will act as a trusted onboarding partner to clients, Sales and Trading, anticipating needs, navigating complex issues and driving high-priority onboarding mandates through to trading readiness. The role will also act as a senior escalation point and provide coverage for the Client Management Lead when required.

• You champion an innovative culture and mindset by challenging and evolving the business strategy. You identify and execute innovative improvement opportunities; inspire the adoption of new technologies, models and methodologies to enhance productivity, operational effectiveness of the business, and client experience, while supporting an effective control environment.

• You have broad understanding of trade life-cycle functions that may impact the client experience (pre /intra/post-trade) and effectively manage the onboarding process to drive client satisfaction.

• You establish collaborative relationships with partners and communicate complex issues to a wide array of stakeholders.

• You demonstrate a go-getter mindset: takes initiative, follows through relentlessly, challenges blockers constructively and mobilises the right stakeholders to deliver outcomes within demanding timelines

• You identify opportunities to optimize internal business processes and strategies with technology solutions; identify development needs to increase operational efficiency and productivity.

• You prioritize competing requests and multiple tasks in a deadline driven environment with meticulous attention to detail and organizational skills.

• Practical knowledge of Co-pilot and programming tools, such as UiPath, Alteryx, Python, SQL, Tableau, SharePoint, etc. is an asset

Specific accountabilities include:

• Lead complex, high-priority and sensitive institutional-client onboarding mandates, providing senior-level oversight and judgement to drive effective outcomes from initiation through trading readiness.

• Act as a senior point of contact and escalation for clients, Sales and Trading and internal partners, applying judgement to resolve ambiguity, competing priorities and material delivery risks.

• Provide coverage for the Client Management Lead when required, helping maintain continuity of day-to-day team priorities, stakeholder engagement, escalations and delivery oversight.

• Set direction across complex cross-functional onboarding workstreams, aligning KYC/AML, Tax, Credit, Legal Documentation and Regulatory Onboarding partners on dependencies, decisions and critical-path actions.

• Apply deep Global Markets and onboarding expertise to anticipate downstream trade-readiness implications, challenge assumptions and improve execution across multiple asset classes.

• Influence senior stakeholders and mobilise decision-makers to unblock issues, balance client and control considerations and drive timely resolution.

• Shape new-client, product and process strategies for the Dealer by identifying systemic opportunities, recommending improvements and helping translate priorities into execution.

• Partner with Sales and Trading on strategic client priorities, supporting long-term relationship development and the client's organic growth with TD.

• Coach and develop team members, raise standards of execution and strengthen subject-matter capability through guidance, knowledge sharing and constructive challenge.

• Support the Client Management Lead on performance, risk and control visibility, including meaningful metrics, audit or control-review activity and remediation of identified issues.

Job Requirements:

• Bachelor's degree

• Minimum 10 years of relevant experience in a buy-side firm, investment bank, broker-dealer or capital-markets environment.

• Deep knowledge of Global Markets products and the associated client-onboarding requirements across multiple asset classes.

• Strong experience leading complex regulatory and legal onboarding processes, including familiarity with ISDA, GMRA, GMSLA, CSA and related market documentation.

• Experience in Equities onboarding is preferred; practical exposure to Equities Cash, Securities Lending, Listed Derivatives (Futures and Options), and Synthetic Prime Brokerage products is strongly preferred.

• Proven track record leading complex institutional-client relationships and cross-functional onboarding or change initiatives involving senior stakeholders.

• Strong working knowledge of KYC/CDD requirements and key regulatory frameworks relevant to institutional-client onboarding, including Dodd-Frank and MiFID II, is highly desirable.

• Excellent communication, presentation and influencing skills, with the judgement and credibility to engage clients, Front Office leaders and senior control partners.

• Demonstrated ability to prioritise at a portfolio or team level, make sound decisions in ambiguous situations and drive high-quality outcomes under demanding timelines.

• Strong ownership and escalation judgement, with a track record of resolving complex issues and mobilising stakeholders across organisational boundaries.

• Demonstrated leadership capability through coaching, supervision, work allocation or acting-lead responsibilities, with the potential and aspiration to succeed into a Functional Manager role.

• Experience supporting or leading audit, compliance or control-review activities, including evidence management, issue remediation and closure of findings, is a strong asset.

• Strong analytical skills with the ability to develop and communicate meaningful performance, risk and control metrics to senior stakeholders.

• Experience using AI-powered analytics, workflow automation or intelligent process tools to drive measurable improvements in efficiency, control or accuracy is highly desirable.

Who We Are

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
 

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.