Senior Client Insights Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This Milan based role reports to the Client Insights Lead, Visa Europe as a key member of the European Insights and Analytics team, a diverse, high performing team helping Visa and our clients to grow customer engagement through actionable insights, analytics and measurement.

The successful applicant will support Visa client advisory (e.g. banks, merchants and partners) across the Europe region with a bias towards Southern Europe (e.g. Italy, Spain, Turkey, Greece). This person will engage stakeholders with a consultative approach as a subject matter expert on insights, including relevant research techniques.

Primary expectations of the role will be to work closely with client facing colleagues to diagnose opportunities to deliver value add insights and measurement projects to clients as well as bringing thought leadership from internal resources such as immediate EU Insights and Analytics colleagues and Visa’s global insights community.

You will develop collaborative relationships with adjacent advisory teams within Visa such as VCA (Visa Consulting and Analytics) and Marketing Services to bring unified value to clients.

At this person’s disposal will be a broad roster of best-in-class insight vendor as well as skilled data scientists who work with Visa’s rich, transactional database.

Whilst foremost being part of the EU I&A team, this role will also naturally develop close ties to the SE marketing team, who are responsible for Visa’s brand health and delivering best in class consumer, client and B2B marketing to drive business growth across the Southern European region (SE)

Key responsibilities:

• Provides expertise in market and customer research for Marketing Services and Visa Consulting projects, translating business questions into research objectives and advising on the best methodologies.

• Ensures quality of research proposals and outputs to deepen client engagements.

• Infuses client deliveries and proposals with thought leadership and strategic recommendations, driving client satisfaction and repeat engagements

• Manages and maintains a preferred research vendor list, identifying the best vendor for each project at the best price

• Owns pipeline of insights projects, contributing to delivery of regional revenue target through consultative sales and effective project management

• Collaborates closely with other advisory teams including Marketing Services, Merchant, VCA to ensure joined up approach to client engagement

• Works with the Visa data science team to ensure measurement support for client campaigns, utilizing transactional data

• Connects with broader Insights teams within EU and Visa’s global insights community to bring thought leadership to support RFP’s or general client engagements.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Significant experience in similar client or agency side role. Consulting
experience preferred.
• Knowledge and ideally experience within financial services or payments
industry
• Strong commercial acumen, sales aptitude and pro-active relationship builder
• Effective data-led storyteller with experience in generating insights that shape
marketing strategy and planning. Strong written and verbal communication
skills.
• Rigorous attention to detail and defensible insights
• Highly developed research experience including strong understanding of
qualitative (e.g. ethnography) and quantitative techniques (e.g. segmentation,
concept testing, conjoint).
• Experience working effectively with cross-functional teams, managing
complexity and concurrent projects. An active team player.
• Proficient in MS applications including Excel and Power Point
• Proficiency in Italian and English, to pre-dominantly service clients in the SE
region
• Relevant graduate degree preferred

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.