Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionThe Senior Client Executive is a growth‑minded commercial leader responsible for growing strategic client engagement, protecting core revenue, and accelerating incremental expansion across a portfolio of complex, high‑touch accounts. You bring a strong forecasting discipline, succeeds in ambiguity, and operates with an independent, hustle‑driven mindset.
We ask that you will be an operator who can build deep client partnerships, influence cross‑functional partners, and deliver accurate, insight‑driven projections for a dynamic book of business. This is an individual contributor role reporting to the Vice President, Sales.
Responsibilities:
Client Relationship Leadership
- Develop trusted, executive‑level relationships by understanding each client's strategy, products, and operational needs.
- Be a senior liaison between the client and cross‑functional teams to ensure alignment, issue resolution, and execution excellence.
- Anticipate client needs and proactively surface risks, gaps, or high‑value growth pathways before they materialize.
Commercial Management & Growth
- Manage renewal strategy and execution with a focus on revenue protection and expansion.
- Lead development of upsell strategies by advising clients on product bundles, platform capabilities, integrations, and best practices.
- Monitor subscriber performance, portfolio trends, and client health to identify opportunities or threats to revenue.
Revenue Forecasting & Business Discipline
- Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management.
- Provide timely, reliable insight into retention risk, expected renewals, and upsell trajectories.
- Maintain CRM discipline and ensure all opportunities, risks, and forecasts reflect real‑time business realities.
- Partner with Finance, Operations, and Leadership to refine models and ensure forecast integrity.
Strategic Advisory & Problem Solving
- Be a strategic consultant to clients—translating complex needs into actionable recommendations and advocating internally for enhancements.
- Collaborate with our teams (Product, MCE, Marketing, Legal) to resolve issues, remove obstacles, and optimize client outcomes.
- Apply analytical rigor and intellectual horsepower to address challenges and inform executive‑level decision-making.
Operational Excellence
- Maintain CRM hygiene, accurate forecasting, and comprehensive account plans.
- Provide customer insights to Product and Marketing to shape roadmap and go‑to‑market strategies.
- Ensure call center and operational issues are prioritized and resolved in collaboration with the MCE team.
- Continuously refine account strategies to reflect shifting client needs, market trends, and internal goals.
- Bachelor's degree required.
- 15+ years of experience in enterprise account management, client leadership, or strategic partnerships within SaaS, data, or tech-driven environments.
- Proven success managing high‑value, high‑complexity clients with executive-level relationship ownership.
- Demonstrated ability to forecast revenue with precision, supported by disciplined pipeline management and data-driven insights.
- Strong commercial acumen with a record of consistent renewal and expansion achievement.
- Hustle mindset—resourceful, proactive, solutions-oriented, and comfortable operating in ambiguity.
- Excellent problem‑solving, analytical thinking, and communication skills.
- Experience influencing and collaborating with cross-functional internal stakeholders.
- Strong customer service, project management, and organizational skills.
- Ability to operate with urgency in a fast-paced, dynamic environment.
- Willingness to travel 30% - 40%
Benefits/Perks:
- Great compensation package and sales incentive plan
- Core benefits including full medical, dental, vision, and matching 401K
- Flexible work environment, ability to work fully remote, hybrid or in-office
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
