Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job Description
The Senior Client Executive builds and maintains long-term relationships with clients to gain an understanding of the partner's organization, goals and key product/service needs. This is an ongoing relationship management role responsible for revenue protection and growth, adherence to contractual Service level agreements, pricing, and compliance terms.
Responsibilities
- Develop relationships with clients by researching and understanding their needs, responding to client concerns and challenges, and being the liaison between the client and internal departments.
- Support the renewal of existing business
- Provide tracking and monitoring of subscriber growth rates in aggregate to manage low touch accounts, and identify potential growth opportunities
- Advise client on product bundle, platform and integration best practices and address gaps/opportunities.
- Create upsell demand within existing relationships
- Collaborate with MCE to ensure call center issues are addressed and the contracts are right sized when needed to adhere to subscriber growth
- Research client needs and determine how to bundle products to meet client requirements.
- Maintain contact with product and service users to enhance client relationships.
- Provide customer insights to product and marketing functions to position our offerings effectively.
- CRM accountability, Forecast & GAP reporting.
- You will be an individual contributor and report to the Vice President, Sales
Qualifications
- Bachelor's degree required.
- 8 years relationship management related experience.
- Sales drive and motivation.
- Intellectual horsepower combined with problem solving and analytical skills.
- Knowledge of SaaS solutions or an appetite to learn.
- Customer service and project management skills.
- Willingness to travel
Additional Information
Perks:
- Lucrative overachievement plan
- Experian Elite – Annual trip for Top Performers
- 15 days of vacation accrual annually, five sick days, two volunteer days
- Wellness plans, online discounts, employee discounts, pet insurance and more
- Employee stock purchase program and 401K matching and immediate vesting
Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote role.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
