Senior Client Billing Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

We are seeking a Senior Client Billing Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm. The position will be responsible for all billing functions for assigned client accounts and/or specialized practice groups to include invoice generation for assigned accounts/attorneys, ebilling of assigned accounts via various electronic billing systems as applicable per client driven guidelines. Responsible for any ebilled invoices through the billing process until they have been successfully approved for payment and will collaborate with the Collections team for all collection activity pertaining to their assigned accounts. Works with the Timekeeper Matter Maintenance team on new client implementations and setups to ensure that all matters are aligned per outside counsel guidelines and/or engagement letter. Individual will be assigned to and will be responsible for managing their assigned clients and/or practice groups with expertise. Reports to the Director of Billing & Collections.

This position offers the flexibility to work from home. Periodic in-office presence is required for monthly team meetings, events, and training opportunities. The position can be based in the Firm’s Operation Center (Tampa Bay area) or our Firm’s practice office in Dallas.

Key Responsibilities Include:

• Process client bills via Aderant software.
• Ebill assigned client bills as required by client drive outside counsel guidelines and/or engagement letters. Process invoices through eBillingHub and, if necessary, upload LEDES files on ebilling vendor site.
• Research and answer questions pertaining to assigned client accounts and/or practice group assignments.
• Review and edit pre-bills in response to attorney and secretary requests.
• Handle and process a high volume of complex bills.
• Review and verify accuracy of billing and supporting documentation as required.
• Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short paid invoices.
• Prepare ad hoc reports for attorneys as needed.
• Collaborate with Ebilling Solutions Specialist on client assignments moving from paper billing to electronic billing.
• Manage accounts of a highly specialized, advanced, or sensitive nature.
• Build rapport with billing attorneys as well as client contacts to establish and maintain solid client relationships.

• Perform special projects and additional duties as assigned

Qualifications:

• 5+ years of progressive experience as a Biller/Ebiller, preferably in a law firm environment.
• Strong technical skills. Proficiency with Windows-based software and Microsoft Word, Excel and Outlook is required.
• Ability to prioritize and manage multiple tasks in order to meet critical deadlines.
• Position requires the ability to work well under pressure to meet strict deadlines.
• Flexibility for overtime is required.
• Strong attention to detail.
• Excellent interpersonal skills with the ability to work well under pressure.
• Excellent written and verbal communication skills.
• Self-starter with ability to successfully adapt to changing priorities and work demands.
• Ability to multi-task, organize workflow and use time efficiently.
• Exceptional analytical skills.
• Ability to anticipate work needs.
• General understanding of a revenue cycle, including an understanding of accounts payable, the processes involved and related applications (i.e. Chrome River).
• Must be proactive in identifying issues and proposing solutions.
• Ability to work in a team environment.
• Experience with Aderant, Elite, eBillingHub or BillBlast software preferred.

Minimum Education:

• Bachelor’s degree required, but may be substituted for relevant legal work experience.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.