At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
Position Overview
As Senior / Client Advisor, you will be an ambassador of the brand, ensuring that every Client is treated according to the Tiffany style. You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively outreach to Clients in order to achieve/support individual and team goals.
Key Accountabilities
- Elevate in store experience by consistently delivering memorable moments of joy for our clients.
- Demonstrate thoughtfulness, curiosity and optimism: a Senior / Client Advisor is a passionate brand ambassador seeking to provide genuine and personalized Tiffany Touch during every client interaction.
- Focus on Client Experience Behaviors aligned with luxury standards and Tiffany style.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action, organizing Private Appointments both inside and out of the store and proactively prospecting new clients through his/her network.
- Deepen the relationship with our clients to drive lifetime loyalty.
- Partner with Store management team and Headquarter CRM and Client Relations to work on the care and development of VIC.
- Participate in local and international High Jewelry events of the brand.
- Resolve client and peers concerns leveraging judgment and thorough knowledge of policy, procedure and guidelines.
- Demonstrate sales leadership; Capture client data during interactions to cultivate new and existing clients , work on BIOs, strategically building up key information to feed client book and ad hoc outreach action plan to develop a lifetime relationship.
- Drive business through key product pillars. Strong focus on Diamond Expertise & High Jewelry Sales.
- Respect Brand standards in terms of grooming and behavior at all time.
- Ensure compliance with all internal control procedures and maintain inventory accuracy.
Required Qualifications
- 5+ years of experience in the luxury retail. Previous experience in jewelry is an appreciated plus.
- Passion to enjoy time with clients, both in store and in special occasions out of the store.
- Empathy, ability to create strong connection and loyal relations with clients.
- Flexibility and strong problem solving skills
- Fluent in Italian, English (a third language is considered an appreciated plus)
#LI-SM1
Required Qualifications
- Must currently hold authorisation to work in the United Kingdom
- 3-5 years of prior retail/retail operations experience with comprehensive knowledge of stock and store operations, visual merchandising, after sales and administration
- Proven track record in achieving sales results and cultivating client relationships
- Strong analytical skills
- Passion for the Brand
- Organized, detail oriented and have a professional attitude plus interpersonal skills
- Flexibility to perform different tasks based on day-to-day business needs and providing a commercial mindset
- Responsibility and ownership
Preferred
- Previous jewellery retail experience preferred
- Previous Gemological Institute of America (GIA) or equivalent Graduate Gemologist degree course work
- Proficiency in other languages
Skills Required
- Must currently hold authorisation to work in the United Kingdom
- 5+ years of experience in luxury retail
- 3-5 years prior retail/retail operations experience with knowledge of stock, visual merchandising, after sales and administration
- Proven track record in achieving sales results and cultivating client relationships
- Strong analytical skills
- Passion for the Brand
- Organized, detail oriented with a professional attitude and strong interpersonal skills
- Flexibility to perform different tasks and provide a commercial mindset
- Responsibility and ownership
- Fluent in Italian and English
- Empathy and ability to create strong, loyal client relationships
- Previous jewellery retail experience
- Gemological Institute of America (GIA) or equivalent Graduate Gemologist coursework
- Proficiency in additional languages
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
