Senior Client Account Manager

Posted Yesterday
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Sydney, New South Wales, AUS
Hybrid
Senior level
eCommerce • Logistics • Software • Analytics
The Role
Manage relationships with 7–8 high-profile ecommerce clients, providing strategic direction and overseeing multi-channel campaign delivery. Coordinate timelines, budgets, scope, KPIs, and cross-functional teams while identifying and presenting growth opportunities. Create performance reports using Google Analytics, Google Ads, and Meta, and communicate insights to clients through regular meetings and presentations.
Summary Generated by Built In
Pattern is a global ecommerce accelerator helping ambitious brands grow across performance media, marketplaces, and D2C channels. We partner with the world’s most recognisable brands - combining data, tech, and strategy to drive measurable growth.

If you’re a strategic, commercially minded Senior Account Manager ready to lead clients and shape digital growth stories, this role is for you.

What You’ll Do

  • Act as the primary contact for 7-8 high-profile clients, building trusted relationships through regular face-to-face meetings, digital check-ins, and proactive communication.

  • Support channel teams with strategic direction, making sure every initiative aligns with each client’s overarching business goals.

  • Act as the project manager - scheduling work, managing timelines, and ensuring seamless delivery across teams.

  • Oversee campaign delivery across channels, ensuring scope, timelines, budgets, and KPIs are met.

  • Identify and present new growth opportunities that deliver measurable impact for clients.

What You Bring

  • 4 + years’ account management experience in a digital or full-service agency.

  • Expertise across SEM, Social Advertising and SEO.

  • Must be confident creating reports from Google Analytics, Google Ads, and Meta.

  • Confident presenter and communicator with strong commercial acumen.

  • Analytical mindset - you love connecting data to meaningful client outcomes.

  • Proven ability to lead multi-channel teams and manage complex projects.

Why You’ll Love Working at Pattern

  • 5 weeks annual leave every year.

  • Hybrid flexibility - WFH Mondays & Fridays.

  • Summer Fridays - finish at 1pm for long weekends during Summer (Dec-Feb).

  • Work-from-anywhere policy for travel and flexibility.

  • 12 weeks paid parental leave for the primary caregiver or 4 weeks of paid spousal / partner support leave.

  • Regular team events - lunches, celebrations, and Pattern Values Week.

  • Stock options available upon joining.

Ready to lead, grow, and make an impact?

 Join Pattern -  where ambitious brands (and people) accelerate.

What is the hiring process?
  1. Virtual interview with Hiring Manager

  2. Virtual/in-person task presentation and interview with Hiring Manager & Peer

  3. Virtual/in-person interview with other team members

  4. Professional reference checks

  5. Executive review

  6. Offer

Skills Required

  • 4+ years of account management experience in a digital or full-service agency
  • Expertise across SEM, social advertising, and SEO
  • Ability to create reports using Google Analytics, Google Ads, and Meta
  • Strong presentation and communication skills
  • Strong commercial acumen
  • Analytical mindset and ability to connect data to client outcomes
  • Proven ability to lead multi-channel teams and manage complex projects

Pattern Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pattern and has not been reviewed or approved by Pattern.

  • Equity Value & Accessibility — Equity is broadly offered and described as generous, with RSU sharing and access to stock included in total compensation. Equity availability is positioned as a core element for employees across the company.
  • Leave & Time Off Breadth — Unlimited PTO, paid holidays, paid parental leave, and paid sick days indicate a wide-ranging time-off policy. These offerings create breadth for both vacation needs and family-related leave.
  • Retirement Support — A 401(k) with a fully vested company match from day one (up to 4%) strengthens long-term financial security. Immediate vesting underscores emphasis on retirement benefits.

Pattern Insights

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The Company
HQ: Lehi, UT
501 Employees
Year Founded: 2013

What We Do

Pattern operates as a worldwide e-commerce growth, protection, control, and distribution platform for brands. Pattern® provides a proven blend of marketplace analytics, product distribution, MAP compliance, and brand management to drive ecommerce acceleration for premium brands. We thrive on high energy, professional excellence, and disciplined creativity.

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