About the Team
Our Senior Client Account Executive team customers manage the renewal, expansion, and cross-sell attachment of current Outreach customers (50 - 1,000 employees in a company). We are product experts and ambassadors for Outreach. We build deep knowledge and understanding of our customers' goals and pain points to enable them to have the insights to Create & Close pipeline through the Outreach Sales Execution Platform.
We enjoy learning new sales trends & methodologies, going to industry events, subscribing to blogs/podcasts, reading books, and researching case studies so we can grow together. We work closely together to champion our customers, share success stories, celebrate our wins, and share goals.
The Role
The primary purpose of the Senior Client Account Executive role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. You will develop, implement, and manage success plans and lead executive business reviews for your customers. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect our Senior Client Account Executives to act as trusted advisors to the Revenue Office for their customers.
Location: London, UK. Hybrid, in office 2 days a week.
Your Daily Adventures
Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
Manage and close renewals at a high rate to protect revenue retention.
Develop plans to mitigate churn or contraction, when surfaced.
Discover, nurture, and close expansion opportunities within your customers.
Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
Provide impeccable customer service in all interactions.
Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
- Champion AI-driven selling strategies, actively demonstrating how Outreach's AI capabilities in deal intelligence, pipeline forecasting, and conversation analytics deliver measurable revenue outcomes.
- Incorporate AI tools into your own sales workflow, using intelligent insights to prioritize accounts, personalize outreach, and sharpen forecast accuracy.
Perform other duties as assigned.
Basic Qualifications
5+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
Proven experience demonstrating value realization in a product, platform, or service
Proven experience influencing product or platform adoption and utilization at customers
Effective project management skills
Ability to influence decisions without direct authority
Strong financial acumen to be able to showcase metrics and potential ROI
Ability to manage and navigate complex renewals and expansions sales cycles
Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
Strong negotiation skills
Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
Executive presence and strong interpersonal skills
Team player with a high sense of drive and initiative to keep opportunities moving forward
Skills Required
- 5+ years of account management, customer success, or sales lifecycle management experience, preferably in SaaS
- Proven experience demonstrating value realization in a product, platform, or service
- Effective project management skills
- Ability to influence decisions without direct authority
- Strong financial acumen to showcase metrics and potential ROI
- Ability to manage and navigate complex renewals and expansions sales cycles
- Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
- Knowledge of various sales methodologies for platform usage
- Strong negotiation skills
- Effective communication skills, both written and verbal
- Executive presence and strong interpersonal skills
- Team player with a high sense of drive and initiative
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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