Senior Claims Specialist/ Claims Manager (PI, FI & D&O)

Senior Claims Specialist/ Claims Manager (PI, FI and D&O)

Location: London
Contract Type: Permanent
Work Pattern: Full Time and Hybrid (3 Days in Office)

About The Role

We are excited to offer a fantastic opportunity for a Senior Claims Specialist/ Claims Manager (PI, FI and D&O) to join our growing portfolio and dynamic team. This is an excellent role for someone looking to advance their career in claims management while being part of a market-leading team. You will have the chance to work on a diverse range of interesting lines of business, allowing you to expand your skills and experience in a rapidly growing environment. With this role, you will also have the opportunity to shape and grow your own team, providing a clear path to step into a people management position as you progress. As part of a market-leading claims team, you will receive extensive mentoring, coaching, and ongoing support to ensure your success. You’ll be surrounded by talented underwriters and a collaborative team that is dedicated to helping you thrive. You will be joining at an exciting time as we are in a growth phase, providing you with a unique opportunity to make a significant impact.

You will be accountable and responsible for a portfolio of all claims associated with the PI, FI and D&O underwriting division, via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and the business, in alignment with MS Amlin values. You will manage, motivate, and develop high-performance resources to establish a TRUSTed, well-reputed claims team that proactively delivers a first-class claims experience to clients, brokers, and internal stakeholders in adherence with all MS Amlin policies, procedures, controls, and our claims philosophy.

Job Responsibilities

• To be the key subject matter expert for all PI, FI and D&O claims – providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To manage personnel, to high-performing standards, to handle claims arising from responsible line(s) of business - from FNOL to settlement, with due consideration of subrogation/contribution where appropriate to ensure consistent delivery of superior level of claims service
• To be a role model and foster a culture of open communication, collaboration, and continuous improvement -  mentoring and sharing technical expertise with team and colleagues to deliver a superior service
• To actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle.
• To provide Claims thought leadership and ‘lead indicator’  insights, via formal reporting requirements and verbally, using knowledge and analysis of claims data (as well as managing reserving process from claims perspective) to facilitate better business decisions for responsible claims.
• To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence
• To proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• To ensure the performance of team members remains at an excellent standard (including ‘green’ KPIs), is regulatory compliant and that:
  • SMART objectives and personal development plans are set appropriately with relevant training facilitated.
  • Feedback is given regularly, not just at reviews
  • Underperformance is actively managed contemporaneously and high performance celebrated.

MS Amlin Claims Philosophy

Our corporate purpose is to provide ‘continuity in an uncertain world’. MS Amlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy – a service you can TRUST. TRUST represents our 5 service commitments – Transparency, Responsiveness, Understanding, Solution-driven and Technical expertise – which our clients can rely on as our team ‘live and breathe’ them on a daily basis.

What We Are Looking For

• Service-orientated - passionate about claims resolution and client experience
• Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Decision-making - proven sound judgement and decision making capability, even under time-pressure
• Problem-solving – ability to break down complex issues and spot trends, patterns and interdependcies
• High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
• Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their  ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

Experience & Skills Required

• Proven lead experience in managing or handling Claims globally for PI, FI and D&O lines of business, including strong relationships with relevant experts, brokers and co-insurers
• Cyber and Transactional Liability experience would be helpful
• Degree/CII or similar professional qualification (desirable)
• Firm understanding of key principles and practices of London Market
• London Market Claims System & Microsoft Office Knowledge e.g. ECF, Excel
• Account/portfolio management experience
• Willingness to travel and attend client events

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!
What Can You Expect From Us

• Competitive Base Salary
• Performance Related Discretionary Bonus
• Holiday: 28 days core annual leave, and you can buy up to 5 days
• Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
• Private Medical: cover for yourself. Family members/dependants can be added.
• Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits.
• Life Assurance: 5 x annualised base salary
• Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1.
• Continuous Learning Approach: Including study support with professional qualifications.
• Carers Leave: 5 days full pay.
• Employer Supported Volunteering: 3 days volunteering leave - full pay.
• Bank Holidays: To support the diverse backgrounds and beliefs of our team, we offer employees the flexibility to exchange bank holidays for alternative dates that better reflect their personal, cultural, or religious preferences.
• Annual health screening
• Give as you earn
• Cycle to work
• Season ticket loan
• Green car scheme
• Retail discount platform

About MS Amlin
MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD. We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.
This role is in our Lloyd’s business
Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world. We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.