At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Job Description:
We’re looking for a Senior Claims Management Specialist to join our dynamic team and play a key role in supporting the well-being of our Associates and contractors across TJX Canada. In this role, you'll manage both occupational and non-occupational claims, ensuring timely coordination with external agencies and vendors. You'll also partner closely with Management and Operations to create and oversee effective return-to-work plans, helping individuals transition safely and efficiently. It’s an opportunity to make a meaningful impact while working in a collaborative, people-focused environment.
Why Work With Us?
- We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
- Enjoy Associate discounts at our stores, available to you and eligible family members.
- Comprehensive training and development resources designed to help you learn, grow, and succeed.
- Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.
What You’ll Do:
- Process end to end non-occupational claims and accommodations that are temporary or permanent. Activities include related administration, decision-making facilitation, and record retention with internal and external partners (i.e. Human Resources departments and i.e. Insurance Carriers / Third Party Providers)
- Develops appropriate medically-supported workplace accommodations for Associates with illness/injury, mental health, and or other disabilities within their own occupational or any occupation across the company. Implements work plans / agreements to ensure both a safe and sustainable return to work for Associates and cost effective disability management practices on behalf of the business. In developing work plans, apply an understanding TJX Canada’s cross-functional physical/cognitive demands profiles, off-price business needs, TJX Canada policies, ergonomic principles, and relevant legislation
- Demonstrates ability to effectively manage competing expectations, competing priorities and resistance, including accommodations that intersect both occupational and non-occupational injuries/illnesses
- Provides direction to, seeks counsel from, and works with, other Associates and benefits / third party vendors in the development, negotiation implementation of disability / case management plans and agreements
- Acts as "go-to" person by providing guidance and counsel to team members, ensures appropriate follow up, research, recommendations, and / or escalation for complex claims / accommodations, including Associates seeking accommodation through the talent acquisition process and the full employment life cycle, and Associates seeking remedy through Open Door process or legal action
- Accurately maintain and update in a timely manner the systems database and record retention for all related claims, in accordance with Company reporting needs and legislative governance, especially for potential hearings and legal action
About You:
- Minimum five (5) years claims-related work experience, with solid understanding of return to work process; preferably within retail and/or distribution/warehouse environment (i.e. Distribution Centre)
- Experienced with workers compensation, human rights legislation and short and long term disability practices
- Must have a valid Driver's License and access to a vehicle in order to attend off-site meetings and mediations
- Excellent written, verbal communication, presentation and interpersonal skills; English/French bilingualism is preferred
Posting Details:
- Posting End Date: October 16, 2026
If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.
Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.
This job posting is for an existing position vacancy within our organization.
TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Address:
60 Standish CourtLocation:
CAN Home Office Mississauga ONSalary Range: CAD $ 76,620.00-$107,268.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.Skills Required
- Minimum five years of claims-related work experience with a solid understanding of return-to-work processes
- Experience with workers' compensation, human rights legislation, and short- and long-term disability practices
- Valid driver's license and access to a vehicle for off-site meetings and mediations
- Excellent written, verbal, presentation, and interpersonal communication skills
- English and French bilingualism
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
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