Senior Claims Associate

Turo is redefining the car rental experience, and we’re looking for an experienced Senior Claims Associate to join us on this journey. The Claims team plays a vital role in supporting Turo’s hosts and guests by managing claims that range from simple to highly complex. The team ensures fairness, accuracy, and operational excellence while protecting Turo’s interests and maintaining trust within our community.

In this pivotal role, you’ll report to the UK Claims Manager and take full ownership of a diverse caseload. You’ll apply your deep claims expertise to investigate incidents, determine coverage, and make confident, data-driven decisions that carry meaningful financial impact for Turo and our hosts.

We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems with autonomy, and brings a collaborative spirit to the team. If you’re grounded, expressive, bold, and driven, Turo offers the opportunity to make a real difference as part of a company transforming the way people think about car sharing.

• Investigate claims with a financial impact on Turo by interpreting policies, determining appropriate investigation methods, and assessing eligibility for Protection.

• Communicate with customers to gather information, explain protection and procedures, educate hosts, and negotiate effective claim resolutions.

• Review and manage requests for escalation or reconsideration from other operational teams.

• Coordinate claim processing with Turo’s third-party administrators (TPAs) and vendors to ensure seamless resolution.

• Serve as a knowledgeable resource for peers, providing support and guidance as needed.

• Apply sound judgment to waive or make exceptions to process and policy to achieve the right outcome for hosts.

• Participate in special projects, process improvements, and business initiatives, contributing insights on objectives and KPIs.

• Attend meetings, huddles, one-on-ones, and training sessions.

• Investigative mindset with strong analytical and reasoning skills to draw logical conclusions.

• Proven ability to exercise independent judgment and make decisions beyond established guidelines.

• Excellent written and verbal communication skills; able to explain complex situations clearly and concisely.

• Strong organizational skills and ability to manage multiple claims independently.

• Skilled in reviewing and evaluating estimates with a strong understanding of collision damage theory.

• Professional, empathetic communicator with strong customer service orientation.

• Ability to multitask effectively across multiple systems and tools.

• Proficiency with macOS, Google Workspace (Docs, Sheets, Slides), and related claims management software.

• Demonstrates Turo’s values through collaboration, ownership, and accountability.

• 4+ years of experience handling motor claims, preferably within a motor insurance or car rental company.

• Experience with process improvement or KPI-driven operational projects.

• Prior experience in a global, fast-paced, or marketplace environment.

• Bachelor’s degree

For this role, the target base salary range in London is £34,000–£42,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].