Blue Acorn iCi

Senior CJA Technical Consultant

Reposted 13 Days Ago

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Hiring Remotely in United States

Remote

Senior level

eCommerce • Analytics

The Role

The Senior CJA Technical Consultant will implement and optimize Adobe Customer Journey Analytics, transforming raw data into actionable insights while collaborating with various teams to enhance customer journey analytics.

Summary Generated by Built In

Position Overview
Blue Acorn iCi is seeking a Senior Customer Journey Analytics (CJA) Technical Consultant who will be responsible for implementing, configuring, and optimizing Adobe Customer Journey Analytics to transform raw data into unified, actionable insights. This role builds the analytics foundation that empowers brands to measure journeys end-to-end, understand cross-channel behavior, and drive continuous optimization.
You will work across data, strategy, and engineering teams—owning the data views, connections, identity alignment, and calculated metrics that bring customer behavior to life.
Key Responsibilities
CJA Implementation & Enablement

Configure and implement Customer Journey Analytics (CJA) in alignment with enterprise analytics and data strategy.
Build and validate connections, data views, field mappings, joins, and identity stitching to ensure data accuracy and consistency.
Design reporting structures that unify journey behavior across AEP, RTCDP, web, app, offline, and third-party systems.

Data Modeling & Preparation

Map schemas, datasets, and identity namespaces to create clean and reliable inputs for cross-channel reporting.
Leverage AEP Query Service and Data Distiller to shape datasets, normalize events, optimize joins, and prepare analytics-ready tables.
Work with engineering teams to ensure datasets follow CJA best practices for cardinality, granularity, and stitching.

Analytics, Visualization & Reporting

Create calculated metrics, filters, visualizations, and dashboards that translate customer behavior into business insights.
Define KPIs, success metrics, and measurement frameworks that tie platform usage to business outcomes.
Guide marketing and product teams in operationalizing insights for journey optimization, personalization, and activation.

Cross-Functional Collaboration

Partner with AEP, RTCDP, and AJO teams to ensure analytics alignment with upstream event design and downstream activation.
Facilitate working sessions with stakeholders to refine requirements and translate business needs into analytics deliverables.
Support governance, QA, data validation, and ongoing analytics operations.

Required Skills & Experience
Platform Expertise

Deep hands-on experience with Adobe Customer Journey Analytics (CJA).
Working knowledge of Adobe Experience Platform (AEP), Real-Time CDP (RTCDP), and familiarity with AJO journey datasets is preferred.

Data & Technical Skills

Strong experience with:
- Schema mapping, data modeling, and event normalization
- Identity alignment and cross-dataset stitching
- Calculated metrics, components, and CJA data view configuration
- AEP Query Service and Data Distiller for dataset preparation

Analytics & Insights

Ability to analyze and interpret cross-channel journey behavior and translate technical findings into business-ready insights.
Experience defining KPI frameworks and enabling measurement strategies for enterprise programs.

Soft Skills

Strong communication skills with the ability to explain technical concepts to non-technical teams.
High attention to detail and a passion for accuracy in analytics and data integrity.
Experience working in large-scale, multi-solution Adobe programs is a plus.