Senior Channel Success Analyst

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GENERAL FUNCTION:

Experienced professional who conduct business analysis, improves process, and resolves problems. Leads a range of key business deliverables including market analysis, customer analysis, business cases, business requirements, testing, implementation and support for new and existing systems., reviewing procedures, audit remediation, and/or process/product documentation. Improves current processes, recommends changes and drives positive change. Leads technical teams in automation and delivery of new capabilities. Critical leader in project delivery who must collaborate with many internal and external stakeholders.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Possess solid knowledge of the  Commercial business line including strategy, business plans, products, processes and revenue streams.
• Provides knowledge to data analysis, process improvement, and problem resolution tasks.
• Leads creation of deliverables including market analysis, customer analysis, business cases, business requirements, test plans, procedures, audit remediation, and process/product documentation.
• Review procedures and product features and recommend changes for improvement with an emphasis on risk control, customer experience and efficiency.
• Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects.
• Acts as team leader for assigned projects.
• Identifies system enhancements, documents business needs and determines Development impact to current system processing. Works with programmers and users to ensure accuracy of enhancements.
• Identifies product enhancements, documents business needs and determines development impact to current system processing. Works with product managers, IT resources and users to ensure accuracy of enhancements.
• Provides guidance and context in prioritizing and determining complexity of problems and requests.
• Drive projects toward completion of defined plans through direct participation in development or oversight of deliverables.
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.
• Collaborate with internal and external users in defining project and application requirements.
• Works with development resources (in house and third party) to ensure development work is completed to specification.
• Assume a primary role in the testing and implementation of new processes, applications, enhancements and/or conversions.
• Lead vendor collaboration forums and drive alignment between vendor and internal objectives
• Provide users with documentation and maintain manuals, training materials and other reference materials.
• Where/when necessary, author documentation, manage communication and provide training to internal stakeholders
• Coordinate activities around user acceptance testing of product enhancements including development of UAT test plans, coordinate subject matter experts and customers testing, and ensure internal and external release quality.
• Identifies, researches, and analyzes production problems develops solutions, and resolves problems.
• Partner with relevant parties including LOB and IT  in the research and resolution of system and process problems.

SUPERVISORY RESPONSIBILITIES:

May assist with onboarding new team members.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience.
• Master's degree preferred.
• Minimum 5-8 years experience in Banking, Systems or Operations.
• Six Sigma Green Belt or PMP certification preferred.
• Possesses a broad understanding of Payments industry and supporting business system requirements.
• Ability to lead large matrixes groups toward the development of common solutions.
• Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment.
• Ability to present to senior leadership on sensitive subject matters.
• Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio). Tableau and Access preferred.
• Excellent analytical skills.
• Excellent written and oral communication skills.
• Excellent presentation skills.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.