TOPdesk is an international software company that develops service management software for organizations across a wide range of industries. Founded over 30 years ago, we have grown to more than 700 colleagues across 8 countries, serving millions of users worldwide. We help organizations deliver better services through our software and expertise.
Your environment
This is a hybrid role based in Kaiserslautern, Germany, with remote work possibility. You will be part of a European channel team, where each channel manager drives their own region. In the DACH market you will share ownership with your colleagues, as you join a team of two. Together you will create the plan and structure to grow the region, working alongside colleagues from Sales and Marketing.
Your focus: winning new partners and making them successful quickly.
Job Description
- Acquiring new channel partners (VARs, MSPs, system integrators) in the DACH market
- Building a strong partner pipeline through active outbound outreach
- Managing the partner signing process
- Onboarding and activating new partners, including training and go-to-market
- Delivering structured trainings and product onboarding
- Supporting co-selling, co-marketing, and opportunity development
Qualifications
- Bachelor’s degree or higher highly preferred
- Extensive experience (approximately 5 to 7+ years) in channel sales, partner management, or B2B sales within the SaaS sector
- Proven track record in partner acquisition (hunter mentality)
- Experience working with VARs, MSPs, or system integrators
- An existing network of channel partners in the DACH market is a strong advantage, as is experience at a competitor in the ITSM space
- Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage
- Structured, goal and KPI oriented way of working
- Strong communication and negotiation skills
- Willingness to travel within the DACH region
- Fluent English and German
What we offer you
- Job security: Permanent employment contract
- Remote work: Option to work up to 100% remotely
- Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits
- Vacation: 30 days of annual leave
- Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy
- Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities
- Culture: Informal “du” culture, open and collaborative work environment in an international setting
- Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy
- Health & well-being: OpenUp, Wellhub, and in-office massages
- Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket
- Competitive salary starting at annual 120.000 EUR | 140.000 EUR OTE (70% base / 30% variable)
Skills Required
- Bachelor’s degree or higher
- Approximately 5 to 7+ years of experience in channel sales, partner management, or B2B SaaS sales
- Proven track record in partner acquisition
- Experience working with VARs, MSPs, or system integrators
- Existing network of channel partners in the DACH market
- Experience at a competitor in the IT service management space
- Experience with IT Service Management, particularly ITIL and service management processes
- Structured, goal-oriented, and KPI-oriented working style
- Strong communication and negotiation skills
- Willingness to travel within the DACH region
- Fluency in English and German
What We Do
Are you ready to take your service management to the next level? With over 1000 employees spread across 14 offices worldwide, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organization achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs. So, what are you waiting for? Let us be your guides to service excellence.
