Senior Channel Manager

About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

We are seeking an experienced Senior Channel Manager - New Business - to manage and grow our strategic accounts in Spain, with a strong focus on clients using or exploring CCaaS (Contact Center as a Service) solutions. The ideal candidate brings a strategic mindset, exceptional relationship-building skills, and solid expertise in the contact center technology ecosystem. In this role, you will maximize account value by identifying new opportunities, promoting high-impact CCaaS solutions, and ensuring a results-driven, customer-centric account management approach.

KEY RESPONSIBILITIES

• Drive pipeline growth by executing structured prospecting plans, identifying target accounts, and engaging multiple stakeholders across functions.
• Generate and advance opportunities with clear value hypotheses and defined next steps, maintaining consistent follow-up throughout the sales cycle.
• Lead consultative discovery focused on business processes and outcomes, qualifying opportunities based on impact, urgency, and fit.
• Translate customer needs into relevant use cases and measurable business value (e.g., efficiency gains, cost reduction, customer experience improvements).
• Manage the full new business sales cycle, including demos, workshops, proof of concepts, and negotiations, in collaboration with internal teams.
• Build compelling value propositions and ROI-driven business cases, addressing objections and guiding deals to successful close and handoff.
• Maintain accurate pipeline visibility and forecasting through disciplined CRM management.
• Develop and grow pipeline through partner ecosystems, with a strong focus on acquiring new customers and expanding market presence.

QUALIFICATIONS

• 6+ years of experience in New Business Sales, Business Development, or Channel Sales, with a strong focus on pipeline generation and closing new logos.
• Mandatory experience with CCaaS solutions, including understanding of core functionalities, operational KPIs, omnichannel capabilities, integrations (CRM, telephony, automation), and the typical CCaaS sales cycle.
• Proven track record in acquiring new customers, building pipeline from scratch, and consistently closing net-new business within SaaS or telecommunications environments.
• Strong prospecting, negotiation, and closing skills, with the ability to engage and influence senior stakeholders across multiple functions.
• Solid understanding of the Spanish contact center market and current industry trends.
• Ability to identify customer pain points and translate them into clear, value-driven CCaaS use cases and business outcomes.
• Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar), with strong pipeline management and forecasting discipline.
• Fluency in Spanish and English; additional languages are a plus.
• Availability for occasional travel to client meetings, industry events, and trade shows.

 WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.