Are you a senior change specialist looking to shape how a global financial institution manages and transforms its data operations? In this role, you will lead strategic change initiatives across Master Reference Data Operations at Citi, sitting at the intersection of program delivery, design authority, and process improvement. You will work with senior stakeholders across business, operations, and technology to drive meaningful, lasting improvements to how Citi manages critical reference data.
Responsibilities
Lead the end-to-end delivery of strategic change initiatives across Master Reference Data Operations, ensuring programs meet defined objectives, milestones, and governance standards.
Chair and manage design authority for change initiatives, ensuring proposed solutions are evaluated, agreed, and signed off by the appropriate stakeholders before implementation.
Oversee the functional Book of Work, ensuring all change activity adheres to program governance frameworks and policy requirements.
Coordinate user acceptance testing for change programs, embedding new ways of working across the organisation and equipping teams to sustain change effectively.
Represent Master Reference Data Operations in organisation-wide program forums, ensuring the function's priorities and perspectives are clearly communicated and acted upon.
Partner with business sponsors to validate business cases, confirm that change plans align to strategic goals, and maintain accountability for delivery against agreed scope and budget.
Identify and assess risk associated with business decisions, escalating issues transparently and ensuring change activity is carried out in line with regulatory and policy requirements.
Drive the evaluation and implementation of strategic technology solutions by reviewing use cases and working in close partnership with operations and technology teams.
Required Qualifications & Skills:
A minimum of 10 years of experience in senior change, transformation, or program delivery roles, with direct experience working in or alongside data-focused functions.
Demonstrated ability to manage program scope, governance, and execution across complex, multi-stakeholder environments from initiation through to completion.
Experience engaging and influencing senior stakeholders across business, operations, technology, and compliance functions to align on change objectives and priorities.
Strong knowledge of reference data concepts, processes, and systems, with the ability to apply that expertise to resolve issues and assess the impact of change.
A track record of evaluating operational performance, identifying inefficiencies, and reengineering processes to deliver measurable improvement across key metrics.
Clear, concise written and verbal communication skills, with the ability to translate complex information into accessible messaging for a range of audiences.
The ability to resolve issues with cross-functional impact, drawing on analytical thinking to define root causes and develop well-reasoned, innovative solutions.
What We Offer
Joining Citi means becoming part of a global organisation where your expertise shapes real outcomes at scale. As a Senior Change Specialist within Master Reference Data Operations, you will have the influence, ownership, and platform to lead transformative change that matters — working alongside high-performing teams within one of the world's leading financial institutions.
A senior role with genuine strategic ownership, where your decisions influence how Citi manages and transforms critical data operations globally.
Hybrid working arrangement, with 3 days in the office and 2 days working remotely, supporting a sustainable and productive working pattern.
Exposure to complex, high-impact programs that span business, technology, and operations — broadening your expertise and accelerating your career development.
Access to Citi's global professional development resources, enabling continuous learning and long-term career progression within a world-class organisation.
Competitive compensation and financial wellbeing support, designed to recognise and reward senior-level contribution and performance.
Wellbeing and work-life balance support, with programmes designed to help you perform at your best — professionally and personally.
Apply now to take on a senior change leadership role where your expertise in Master Reference Data Operations will drive change at one of the world's most influential financial institutions.
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Reference Data Services------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Getzville New York United States------------------------------------------------------
Primary Location Full Time Salary Range:$125,200.00 - $187,800.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Oct 15, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- At least 10 years of experience in senior change, transformation, or program delivery roles
- Direct experience working in or alongside data-focused functions
- Experience managing program scope, governance, and execution across complex, multi-stakeholder environments
- Experience engaging and influencing senior stakeholders across business, operations, technology, and compliance functions
- Strong knowledge of reference data concepts, processes, and systems
- Experience evaluating operational performance, identifying inefficiencies, and reengineering processes
- Clear, concise written and verbal communication skills
- Ability to resolve cross-functional issues using analytical thinking, root-cause analysis, and innovative solutions
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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