Senior Catastrophic Claims Representative

The Opportunity 

The successful candidate’s responsibilities will include evaluating, estimating, negotiating, and settling property catastrophe claims in accordance with company standards. The successful candidate will travel to loss locations across Canada in response to catastrophic weather events as they occur to provide excellent customer service to our affected clients.

What to Expect

• The successful candidate will be assigned a company vehicle.
• The successful candidate will receive a Catastrophe Occupational Bonus above and beyond their salary, overtime & per diem pay, and bonus.
• The successful candidate will be required to travel to loss sites across Canada in response to catastrophic weather events.
• Deploy approved Economical loss cost control programs and technology to investigate, negotiate and settle moderate to complex personal claims as assigned.
• Develops and records information pertaining to the claim and/or coverage, documenting notes in the appropriate system(s) and driving the claim towards closure.
• Interpret policy wordings to make correct coverage decisions. Reviews claim evidence, photos, and investigative documentation to assist in identifying subrogation opportunities or identifying potential third-party liability exposure. 
• Maintain relationships and provide accurate direction to appropriate vendors & experts within corporate guidelines.
• Knowledge of building code and by-laws as they pertain to structural repairs.
• Supports regional adjusting functions while not deployed by working business as usual claims as required. Supports national appraisal function while not deployed on CAT by completing reinspection’s.

What You Bring 

• Minimum of 2 years’ experience as a property claim adjuster or appraiser.
• University degree, college diploma, and/or CIP designation is an asset.
• Thorough knowledge of Xactware software and experience writing estimates in Xactimate for both interior and exterior property damages and navigating Xactanalysis.
• Experience using estimating software such as PLNAR, HOVER, Eagleview, etc. is an asset.
• Demonstrated ability to create detailed repair scopes/estimates on moderately complex losses and create. 
• Strong verbal and written communication skills and ability to work autonomously.
• Professional, friendly, courteous in all interactions, flexible, and ability to remain calm while under pressure.
• Bilingual (French & English) a strong asset 

Salary Range: $59,300 - $109,200

Working hours: While deployed on CAT, the expected workday is 12 hours per day, 6 or 7 days per week. When not deployed, the regular work week is 36.25 hours.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected]. 

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

#IND1