Your opportunity
As a Cash Application Specialist, you will ensure accurate and efficient processing of customer payments, reconciliation of accounts, and seamless financial operations. In this role, you’ll manage payment applications, resolve discrepancies, optimize processes, and collaborate across teams to support timely month-end and year-end close activities.
Shift timing: 4:00pm-1:00am IST
What you'll do
Payment Application & Reconciliation
- Apply payments (checks, ACH, wire transfers, and credit cards) to customer accounts with precision and efficiency.
- Reconcile daily cash receipts, promptly addressing any discrepancies.
- Ensure accurate and timely posting of payments in ERP systems to maintain data integrity.
Credit Card Processing & Compliance
- Oversee credit card transactions from processing to reconciliation, ensuring accuracy and security.
- Monitor compliance with Payment Card Industry (PCI) standards and company policies.
- Collaborate with teams to enhance workflows and resolve customer-related credit card issues.
Dispute Resolution & Research
- Investigate and resolve unapplied or misapplied payments, ensuring timely resolutions.
- Partner with collections and billing teams to handle payment disputes, short payments, and deductions.
- Manage unidentified receipts through detailed account research and collaboration with stakeholders.
Reporting & Analysis
- Generate and maintain daily, weekly, and monthly reports on cash application performance.
- Analyze trends to identify recurring discrepancies and implement corrective actions.
- Support audits and provide reconciliation insights to the AR and Finance teams.
Process Optimization
- Lead initiatives to streamline cash application and credit card processes, driving efficiency.
- Collaborate with IT and automation teams to implement and improve system functionality.
Collaboration & Stakeholder Engagement
- Serve as a key liaison between AR, Finance, Sales, and external customers to ensure smooth payment processing.
- Address customer inquiries promptly, delivering high-quality resolutions.
Support for Financial Close
- Assist with month-end and year-end reconciliations, ensuring accuracy and timely completion.
- Provide actionable insights to senior management on payment trends and operational efficiency.
This role requires
- Technical Expertise: Proficiency in ERP & billing systems (e.g., NetSuite,Zuora, Billing Platform), credit card processing, and advanced Excel (pivot tables, VLOOKUPs).
- Experience: 5+ years in cash application, accounts receivable, or a similar role.
- Problem-Solving Skills: Ability to analyze and resolve complex payment discrepancies.
- Soft Skills: Strong communication, collaboration, and multitasking abilities.
- Qualifications: Bachelor’s degree in finance, accounting, or a related field.
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
What We Do
The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software. Learn why customers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market.
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