Senior Case Manager - CONTRACT FT 12 months

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Overview: This position will assist with the oversight and management of the day-to-day
operations within Case Management and Community Services: Case Management, triage, Intake, Hospital to Home, and Property.

Requirements:
• Participates as a member of a high performance, multi-service team that supports
mental health clients within a variety of community settings
• Responsible for scheduling the day-to-day activities within Case Management and
Community Services
• Assists with ensuring activities are planned, delivered and evaluated in accordance with
professional standards, good operating principles, best practices and legislative
requirements
• Assists with preparing work plans that align with the organization’s goals and objectives
• Assists with directing staff providing support and guidance to facilitate: clinical
assessments, system navigation, referral, relationship management with Lakeridge
Health, Ontario Works, Landlords, Superintendents and Paralegal services, collating of
workorders and invoices for approval and processing, etc.
• Assists with coordinating the client admission, treatment and discharge process
• Mentors staff and assists the Lead with supervision and leadership of staff
• Participates in interview teams, hiring and orientation of new employees
• Assists with identifying the training and development needs of staff, as required
• Assists with ensuring all accreditation and accountability requirements are met
• Assists with overseeing staff coverage to meet client care and unit needs
• Assists with auditing ensure accuracy and adherence to CMHA Durham policy and
procedure
• Facilitates individual and group trainings as required
• Creates and maintains a positive work environment where all employees can maximize
their job satisfaction and productivity
• Assists with the development and implementation of Case Management and Community
Services policies and procedures
• Facilitates team meetings focusing on business and operational issues as required
• Provides on-call crisis intervention during night/weekend hours and acts as back up to
evening and weekend staff, as required
• Support of and participation in the Annual Unit Inspection process
• Support of and participation in any Landlord Tennant Board involvement
• Supports and monitors the Property HelpDesk system
• Performs other tasks as assigned by management

RISK MANAGEMENT
• Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing,
evaluating and controlling risks ensuring well-being of staff, guests, caregivers and clients

Skills:
• Post-secondary education in a related area of study (i.e. mental health, social sciences,
human services, property management) and a minimum of five years related experience
or equivalent combination of education and experience
• Sound knowledge of the Mental Health Act, Landlord and Tenant Act, Health Care
Consent Act, social service benefits and related legislation in Ontario
• Understanding of the Landlord and Tenant Board and ‘N’ forms
• Understanding of Property Management functions (basic unit maintenance and
procurement)
• Ability to provide staff supervision and leadership
• Excellent verbal and written communication skills with all levels within and outside the
organization.
• Able to develop and maintain positive relationships with clients, community partners and
represent the agency in a professional manner at all times
• Ability to acquire and utilize community resources effectively to meet client’s needs
• Flexibility to adapt to change
• Experience working with diverse communities and backgrounds.
• Ability to work independently and in a dynamic team environment.
• Understanding of CMHA Durham HelpDesk and Ticket System
• Knowledge of psychotropic medications and their effects
• High level of critical thinking and logical thinking.
• Excellent organization, time management and prioritizing skills.
• Ability to manage crisis situations.
• Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and
appropriate insurance coverage
• Knowledge of MS Office (Word, Excel, PowerPoint, Access and Outlook), as well as the
internet

Working Conditions:
• Works on site in office settings and community settings
• Exposure to abusive/irate clients, distractions, interruptions and deadlines
• Little exposure to hazards

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time, and 100% employer-paid health benefits, work-life balance is not only encouraged but expected. Our Monday – Friday work week has 35 hours for most positions, and everyone gets their birthday off with pay.

Read more about us at CMHADurham.org/getinvolved.

CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process.   All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation; we are here to help and support you.