EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team, you will help make a positive impact on someone’s life every day. This is a rewarding role where your talent and hard work truly have a purpose.
The Senior Career Management Specialist (SCMS) role is responsible for working directly with customers and participants who purchase programs and/or participate in Career Management Programs. The SCMS is accountable for the quality of front-line service delivery, being a point of supervision and client contact for the services purchased.
This role will ensure that services delivered are consistent with quality and service standards set as well as being pro-active in informing the improvement of services or alternative ways of working to deliver maximum outcomes.
This will be a full time, permanent position based in our Sydney office, with work-from-home flexibility (up to 3 days per week).
YOUR RESPONSIBILITIES
- Guide and support participants through career change, setting clear expectations of all parties involved in a program.
- Provide feedback on the effectiveness of the program, providers and training solutions.
- Build and maintain internal and external relationships to facilitate the successful implementation of programs.
- Co-ordinate resource effort where required to ensure client program needs are met.
- Deliver career management programs in line with customer purchases.
- Ensure claim files are maintained and located as per Employers Mutual guidelines
- Undertake regular checks, as agreed, on the delivery quality of services to customers.
- Assist with securing client and customer feedback
- Interpret and analyse customer feedback to develop actions and strategies that improve the programs and service offering.
ABOUT YOU
- Must have at least 5 years experience within industries of either Career Management or Coaching, Employment Placement, Vocational Counselling or related fields.
- Degree qualified in Career Management or a similar industry desirable
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
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What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
