The Senior Capacity Lead is the strategic owner of country-level DSP shift scheduling and vehicle capacity planning. This role bridges the gap between demand forecasting and operational execution, ensuring that our DSP partners provide the exact number of couriers and vehicles needed to meet the daily demand curve. You will lead the shift planning process, ensure daily alignment with DSPs, and maintain the integrity of our operational databases.
Own country-level shift and DSP vehicle planning to ensure DSPs have sufficient couriers per the demand curve.
Communicate with DSPs about planning-related adjustments, requirements and expectations
Update Forecast Files, share them with DSPs, and monitor adherence to ensure DSPs meet set requirements.
Communicate and monitor Ramp Targets to DSPs, ensuring scaling aligns with seasonal or promotional peaks.
Oversee the creation and offboarding of driver profiles according to defined processes and maintain accurate courier and vehicle databases.
Collaborate with Dispatch and Account Managers to support the recruitment, onboarding, and training of new couriers.
Track attendance and performance metrics, proactively resolving operational issues that impact capacity.
Ensure all scheduling and capacity activities remain compliant with safety standards, labor laws, and internal operational protocols.
2+ years of experience in logistics, last mile, or workforce scheduling.
Strong organizational and problem-solving skills.
Reliability and ability to manage crises.
Good communication, stakeholder management, and relationship-building skills.
Analytical mindset with experience monitoring KPIs and producing reports.
Fluent in the local language and English.
What we offer
Fair pay – competitive fixed salary, no politics or hidden bonuses.
Good food every day – free fruit, snacks, coffee & soft drinks, plus Kifli Premium Membership with 10% cashback on every purchase.
Life, not just work –unlimited paid vacation to recharge when you need it.
Real growth – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day.
Recognition & team spirit – your work is seen and appreciated; we celebrate together, from warehouse to HQ.
Movement & well-being – stay active with company challenges and use your SZÉP card for health, leisure, or food benefits.
Little extras – free parking, supportive colleagues, and a friendly, down-to-earth team culture.
#Kifli
Skills Required
- 2+ years of experience in logistics, last mile, or workforce scheduling
- Strong organizational and problem-solving skills
- Good communication, stakeholder management, and relationship-building skills
- Fluent in the local language and English
What We Do
Founded in 2014 in the Czech Republic, Rohlik Group is a leading European online grocery delivery service. Active in the Czech Republic (Rohlik.cz), Hungary (Kifli.hu), Austria (Gurkerl.at), Germany (Knuspr.de) and Romania (Sezamo.ro). The company is dynamic and growing rapidly, attaining annual revenues of EUR 750m and unicorn status in 2021. Deploying world-leading technology & logistics, Rohlik can deliver a huge range of quality products (17 000 SKUs+) within 60 minutes and within 15-minute same-day time windows. By owning its end-to-end operations, including having all technology in-house, customers are provided with a superior shopping experience including delivery of the freshest food from local farmers and artisans, as well as a broad supermarket selection and its own private label brands. To find out more about how our data-led tech company is bringing about a digital revolution whilst accelerating and redefining the retail food industry, go to https://www.rohlik.group/. If you’re keen to learn new skills, work in a supportive team, and help us craft a world-beating service, then check out the vacancies on https://career.rohlik.group/. Welcome to Rohlik Group.
