Coveo’s Strategy & Business Value Team is seeking a Senior Advisor to drive customer engagements and support sales and growth initiatives across North America. You’ll collaborate with sales, account management, and customer success teams, leading business value improvement projects with a focus on Customer Service/Support, and knowledge management opportunities.
Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.
What your responsibilities will look like:- Partner with Coveo’s customers, some of the world’s largest and most innovative companies in the world, and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers.
- Lead customer-facing business value assessment engagements to identify key metrics and drivers for Service & Knowledge.
- Develop and present business cases and financial models to accelerate and justify sales opportunities.
- Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered.
- Create thought leadership content and provide training to embed value-driven thinking throughout the organization.
- Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in your main lines of business (Service & Knowledge).
- Bachelor's degree with at least 5 years of experience in strategic and analytical customer-facing roles, consulting, SaaS, or digital strategy.
- Experience in SaaS, ideally within business models focused on customer service/support, and knowledge management (Intranet/Workplace/Website Search).
- Proven ability to influence senior stakeholders and lead customer-facing projects, with strong business acumen in digital strategy, business modelling, executive communication, and customer workshop facilitation.
- Cross-industry experience in digital transformation, customer experience, and innovation.
- Strong executive presence with exceptional presentation and communication skills.
- Proven ability to collaborate with both technical and business teams.
- Familiarity with web analytics, CRM, and Customer Service/Support & knowledge management of technical architecture.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
#li-hybrid
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
-
Healthcare Strength — Health coverage and wellness programs include 24/7 telemedicine, mental health support, and on‑site fitness amenities where available. External recognitions underscore a holistic approach to employee wellbeing.
-
Wellbeing & Lifestyle Benefits — On‑site gyms, group fitness classes, healthy snacks, ergonomic/home‑office support, volunteer days, and donation matching are emphasized. Hybrid work and flexibility further support day‑to‑day wellbeing.
-
Parental & Family Support — Maternity and parental leave top‑ups, the option to extend leave, and on‑site daycare in Quebec City support families. Policies are positioned to ease return‑to‑work and provide practical support for caregivers.
Coveo Insights
Similar Jobs
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
