Do you love creatively solving problems for customers?
Do you want an opportunity to effect change and make a difference at a leading technology organization?
Join our dynamic Enterprise Applications team!
The Enterprise Applications team helps Akamai staff deliver excellent customer service. This global team collaborates across functions, automating workflows for departments. By developing a unified framework of enterprise applications, the team drives Akamai's growth while achieving significant cost savings.
Partner with the best
As a Senior Business Systems Analyst, act as a strategic partner and trusted advisor within a dynamic global enterprise. Facilitate collaboration between business stakeholders and technical teams, ensuring successful outcomes. Take ownership of complex initiatives, focusing on seamless collaboration and effective results beyond traditional requirement gathering.
As a Senior Business Systems Analyst, you will be responsible for:
- Partnering with global stakeholders to identify intricate business challenges, providing consultative insights, and recommending scalable CRM solutions aligned with organizational objectives.
- Facilitating alignment among differing business units, efficiently managing scope, and guiding stakeholders toward standard system capabilities to reduce technical debt.
- Leading discovery workshops and converting unclear business needs into detailed business and functional requirement documents (BRDs/FRDs).
- Collaborating closely with Developers, Technical Architects, Managers, and QA to confirm feasibility, craft user stories, and align on requirements pre-execution.
- Embedding deeply with delivery teams throughout the SDLC, resolving blockers, addressing technical dependencies, and ensuring timely delivery of high-quality solutions.
- Mapping upstream and downstream data flows, ensuring seamless integrity and alignment across diverse global business processes effectively.
- Leading end-to-end User Acceptance Testing (UAT) cycles, defining test scenarios, and coordinating business testers.
- Providing mature post-go-live support (Hypercare), triaging complex user issues alongside developers, and ensuring smooth business adoption.
Do what you love
To be successful in this role you will:
- Bring 6+ years of professional experience with practical expertise in STEM fields like Computer Science or Information Systems.
- 4+ years of experience explicitly operating in a Business Systems Analyst or Technical BA capacity for enterprise-class systems.
- 4+ years of hands-on experience with the Salesforce CRM platform, understanding its core architecture, capabilities, and limitations.
- Demonstrate expertise in crafting comprehensive functional requirements, technical user stories, and precise data mapping matrices for development teams.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 6+ years of professional experience in STEM fields
- 4+ years of experience operating in a Business Systems Analyst capacity
- 4+ years of experience with Salesforce CRM platform
- Expertise in creating functional requirements and technical user stories
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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