The Role
The Senior Business Systems Analyst will liaise between business stakeholders and IT, facilitate requirements gathering, manage projects, and ensure business process alignment.
Summary Generated by Built In
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Application Services team.
The successful candidate will be working with business stakeholders on the implementation and maintenance of IT systems and business solutions supporting the Sophos operations team.
What You Will Do
- Serve as primary liaison between the user community and the IT Technical team, ensuring that business processes and requirements are clear, measurable and articulated in a manner that allows the technical team to propose, estimate and construct appropriate solutions.
- Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas that require automated solutions.
- Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
- Ensure any changes requested fit within the e2e and impact assessments are completed, documented, and communicated.
- Collaborate with Technical architects to ensure that technical standards are met, and requirements meet the definition of ready before being implemented.
- Manage projects following the Sophos project management methodology including preparation of Project Charter, co-ordination of project tasks, and preparation of project status reports.
- Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
- Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
- Working with QA teams (where appropriate), develop test schedules and scenarios for both system testing and user acceptance testing that establish success criteria up-front, as part of requirements gathering process.
- Facilitate User Acceptance Testing sessions working with the business to agree test scope and ensure approvals by agreed timelines.
- Advise representative from the business and IT on the impact of new functionality and opportunities for business improvement.
- Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.
What You Will Bring
- Experience with operational business processes dealing with Support or experience with Salesforce Service Cloud
- Experience in a business analyst or related role, with demonstrated experience with gathering requirements, and working with third party vendors to implement new solutions.
- Knowledge of industry standard methodologies, tools and processes for business and process analysis.
- The ability to distil a complex set of requirements into defined deliverables
- The ability to weigh critical, well-informed trade-offs and have the data points to defend those decisions.
- Experience writing test scenarios intended to verify achievement of documented requirements and stablished success criteria.
- Strong collaboration and influencing skills to interface successfully with a broad variety of stakeholders across multiple time zones and functional domains.
- Excellent verbal and written communication skills and high attention to detail.
- Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
- Experience with CRM systems, such as Salesforce.com.
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Top Skills
Order To Cash Processes
Project Management Methodologies
Salesforce
Software Fulfilment Management
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The Company
What We Do
Cybersecurity Evolved.
As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats.
Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
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