Senior Business Systems Analyst
Wilmington, DE
Monday – Friday 8:00 am – 5:00 pm
Hybrid
We are seeking a motivated and analytical Business Analyst to join a strategic business transformation program supporting a global business operation. This role provides a unique opportunity to work across multiple functional areas, helping identify process improvement opportunities, define future-state solutions, and support initiatives that enhance operational efficiency, customer experience, and scalability.
The ideal candidate is naturally curious, highly collaborative, and comfortable working with stakeholders across operations, technology, product management, and international business teams. You will help translate business needs into actionable requirements while supporting initiatives that modernize processes, improve transparency, and drive business outcomes.
Some of the things you will be doing:
- Partner with business leaders, operational teams, and technology stakeholders to gather, analyze, and document business requirements.
- Facilitate workshops, stakeholder interviews, process reviews, and requirements sessions to understand current-state operations and identify opportunities for improvement.
- Develop process maps, workflow diagrams, user stories, business requirements, and supporting documentation.
- Analyze end-to-end business processes and recommend opportunities to improve efficiency, consistency, customer experience, and scalability.
- Collaborate with global teams to understand regional requirements, jurisdictional considerations, operational variations, and customer needs.
- Support the design and implementation of future-state business processes and technology-enabled solutions.
- Work closely with agile delivery teams to refine requirements, answer functional questions, and validate delivered solutions.
- Participate in testing, user acceptance activities, and solution validation efforts.
- Assist with backlog management, prioritization activities, and release planning.
- Prepare executive-ready presentations, business cases, reports, and project communications.
- Support organizational change management activities, including stakeholder communications, training, and adoption planning.
- Monitor and document business impacts, process improvements, and key performance indicators resulting from implemented solutions.
- Perform other duties as assigned.
What technical skills, experience, and qualifications do you need?
- Bachelor's degree in Business, Information Systems, Information Technology, Finance, Operations Management, or a related discipline.
- 3+ years of experience in business analysis, business process improvement, consulting, product delivery, program management, or transformation initiatives.
- Strong experience gathering and documenting business requirements, user stories, workflows, and process documentation.
- Experience facilitating workshops and working effectively with diverse stakeholder groups.
- Exceptional communication and presentation skills with the ability to engage audiences ranging from operational teams to senior leadership.
- Strong analytical, problem-solving, and organizational skills.
- Experience working within Agile, Scrum, or hybrid delivery environments.
- Familiarity with project and backlog management tools such as Jira, Azure DevOps, Rally, or VersionOne.
- Experience creating process documentation using Visio or similar tools
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Experience supporting business transformation, operational excellence, process modernization, or digital transformation initiatives preferred.
- Experience working with globally distributed teams and international business operations strongly preferred.
- Familiarity with Salesforce, workflow automation platforms, AI-enabled productivity tools, analytics platforms, or process mining solutions is a plus.
- CBAP, PMI-PBA, Lean Six Sigma, CSM, CSPO, or related certifications are a plus.
#CSC #CSCCareers #LI-HL1
About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Bachelor's degree in Business, Information Systems, IT, Finance, Operations Management, or related discipline.
- 3+ years of experience in business analysis, business process improvement, consulting, product delivery, program management, or transformation initiatives.
- Experience gathering and documenting business requirements, user stories, workflows, and process documentation.
- Experience facilitating workshops and working effectively with diverse stakeholder groups.
- Exceptional communication and presentation skills with ability to engage operational teams to senior leadership.
- Strong analytical, problem-solving, and organizational skills.
- Experience working within Agile, Scrum, or hybrid delivery environments.
- Familiarity with project and backlog management tools such as Jira, Azure DevOps, Rally, or VersionOne.
- Experience creating process documentation using Visio or similar tools.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Experience supporting business transformation, operational excellence, process modernization, or digital transformation initiatives.
- Experience working with globally distributed teams and international business operations.
- Familiarity with Salesforce, workflow automation platforms, AI-enabled productivity tools, analytics platforms, or process mining solutions.
- CBAP, PMI-PBA, Lean Six Sigma, CSM, CSPO, or related certifications.
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — CSC highlights comprehensive medical, dental, and vision coverage, with 2025 summaries detailing multiple Aetna options alongside CVS Caremark pharmacy and VSP vision. Messaging also emphasizes wellness resources and an EAP in addition to core plans.
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Retirement Support — Third‑party employer profiles cite an “industry‑leading” 6% company 401(k) match, noted as strong relative to many private employers. Employer materials reference retirement savings even when recent public summaries focus more on health, leave, and disability details.
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Parental & Family Support — The 2025 Employee Benefits Summary lists 12 weeks fully paid maternity leave and six weeks fully paid parental and adoption leave (eligibility after 30 days). Company‑paid short‑term and long‑term disability further reinforce income protection around family needs.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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CSC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
