Company: CGL
Department: IT Property & Casualty
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
As the Senior Business Systems Analyst, you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will contribute to complex and diverse initiatives through formulating and defining system scope and objectives based on both user needs and a comprehensive understanding of the applicable business applications.
Technologies you have experience with:
- You have working knowledge of Agile, Acceptance Test Driven Development or Test Driven Development (ATDD/TDD).
- At least one of the Guidewire Insurance Suite products - PolicyCenter, ClaimCenter, or BillingCenter, with a preference to PolicyCenter.
- Experience with automation, particularly test automation tools such as Selenium and/or Playwright.
- JIRA, JIRA Service Desk and Confluence or similar tools.
How you will create impact:
- Play a key role in our strategic transition from Selenium to Playwright, helping shape the future of test automation across the department.
- Partner with delivery teams to identify, prioritize, and maintain critical release regression test suites, while driving the investigation and resolution of test failures.
- Champion governance, processes, and overall accountability for Guidewire Cloud Non-Production Environments (NPEs) to ensure their stability, reliability, and effectiveness. Experience with PolicyCenter, BillingCenter, ClaimCenter and integrations would be an asset.
- Contribute to the implementation and adoption of the Policy History Migration Tool, enabling the secure and compliant replication of production policy data for testing and validation purposes.
- Collaborate with business and technology stakeholders to identify opportunities for continuous improvement in testing, environment management, and delivery practices.
To join our team:
- You have five years of experience in Information Technology or a related field.
- You have completed post-secondary education in Information Technology or a related discipline.
- You have advanced knowledge of Agile practices, SDLC methodologies, processes, and tools as well as project planning methodologies and Lean process improvement tools and techniques.
- Having work experience in an Insurance Environment is an asset.
- Have strong facilitation, documentation and communication skills to interact with diverse groups to validate business processes, identify technical solutions, and document processes and outcomes.
- Have a strong background in testing approaches and best practices.
How you will succeed:
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Salary information
Expected salary range $72,847 to $121,411
Salary placement
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Incentive/Variable pay
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
Skills Required
- Minimum five years of experience in Information Technology or related field.
- Post-secondary education in Information Technology or related discipline.
- Advanced knowledge of Agile practices, SDLC methodologies, project planning, and Lean process improvement tools.
- Working knowledge of Acceptance Test Driven Development (ATDD) or Test Driven Development (TDD).
- Experience with at least one Guidewire product (PolicyCenter, ClaimCenter, or BillingCenter); preference for PolicyCenter.
- Experience with test automation tools such as Selenium and/or Playwright.
- Experience with JIRA, JIRA Service Desk and Confluence (or similar tools).
- Strong facilitation, documentation and communication skills to validate business processes and document outcomes.
- Strong background in testing approaches and best practices.
- Experience in an insurance environment.
- Experience with Guidewire integrations, Policy History Migration Tool, or governance of Guidewire Cloud non-production environments.
What We Do
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. With over $56 billion in assets under management, we provide financial solutions and security through property and casualty (P&C) insurance, life insurance, wealth management, institutional asset management and brokerage operations. We are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations. We are rooted in the idea that together, we are stronger, safer, and more resilient. Our vision to be a catalyst for a sustainable society is reflected in everything we do, including our community investment programs, strategic partnerships, and active volunteerism. We champion and fund the development of community-oriented co-operatives and social enterprises, invest for positive impact, and work hard to contribute to communities across Canada by supporting financial literacy, mental health, flood safety, and sustainability initiatives and programming. With over 600 locations across the country, over 6,000 employees and a dedicated financial advisor network of over 2,500 licensed insurance representatives, we remain true to our roots: putting the needs of our clients and our communities first. Our response to COVID-19 As an essential service, we took immediate steps to ensure the health and safety of our people, clients, and communities. We’re following the direction of Health Canada as we roll out a phased return to corporate and local offices across the country. If you have applied for a posted role, a recruiter will be in touch with an update. Currently, all interviews are being conducted remotely.
