As the Senior Business Systems Analyst, you will act as the primary IT liaison for our GTM teams. You will manage and optimize the tools and systems that power our GTM operations - chief among them Salesforce and its connected ecosystem. You will ensure smooth operations, high data quality, and an exceptional user experience for our Sales, Marketing, and Customer Success functions. You will collaborate cross-functionally with stakeholders in GTM, IT, and Business Operations, and you will play a key role in helping the business scale while maintaining best-in-class systems support.
Serve as the primary IT contact for the GTM teams (Sales, Marketing Partnerships) regarding their systems, tools, and access.
Field Strategy & Operations acts as an extension of sales leadership
Systems Management & Optimization: Serve as the dedicated business owner and subject-matter expert for key sales tools, managing our end-to-end roadmap, rolling out new features, and driving ongoing optimization efforts.
Oversee user provisioning, permissions, system access, role management and deactivation/termination procedures for GTM tools in alignment with overall IT and security policies.
Troubleshoot and resolve system issues related to Salesforce objects, workflows, automation (flows, validation rules), reports, dashboards, data integrity and integrations.
Partner with Sales Operations and Marketing Operations to optimize system workflows, identify process improvements, automate tasks, and surface insights from data.
Measure the productivity impacts, improvements and other key metrics changes as a result of the implementation of new processes and technologies
Collaborate with IT, Security, Data Governance, and Business Operations to ensure compliance with data access policies, system reliability, and vendor/contract management for GTM-systems.
Operational & Process Design: Define, document, and communicate how frontline teams use our systems to drive efficiency and consistency.
The analyst will identify system gaps and recommend continuous improvements to our processes and tools, ensuring they enable scalable execution.
Data Integrity & Accuracy: Take ownership of key data flows, maintain hierarchies, and ensure data accuracy across systems.
This includes building and maintaining reporting to validate data integrity and serving as a reliable resource for troubleshooting data-related issues.
5+ years of experience in a Sales / Revenue operations, IT, or Business Systems role supporting CRM and GTM-platforms.
Proven Technical proficiency in Salesforce administration including: user management, object configuration, workflows/flows, validation rules, reports, dashboards, and data management.
A proven ability to translate complex business problems into scalable, system-driven solutions. You must be able to analyze data and provide actionable, data-driven insights.
Experience supporting common GTM-software ecosystems (for example: prospecting/enrichment tools, outreach/engagement platforms, marketing automation systems, analytics tools) in addition to CRM.
Strong troubleshooting and problem-solving skills, paired with a customer service mindset to support non-technical users in GTM functions.
Ability to translate business needs into technical solutions, work cross-functionally, and manage multiple priorities in a fast-paced environment.
Excellent communication and collaboration abilities; able to engage with both technical teams (IT, Security, Data) and non-technical stakeholders ( GTM - Sales, Marketing etc.)
Familiarity with data privacy, access control, SaaS-tool governance, and identity/access management practices.
Salesforce Administrator Certification(s) (e.g., ADM 201 or equivalent)
Previous CPQ and/or Revenue Cloud, DealHub or other sales productivity tools
Experience in a high-growth SaaS or software company supporting GTM teams at scale.
Familiarity with integration platforms or automation tools (e.g., n8n, Tines, etc.) and reporting/BI tools.
GCP / BigQuery user experience
Bachelor’s degree
Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we’ve reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information.
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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What We Do
Cyberhaven was founded by computer scientists and security experts from MIT and EPFL to rethink data security. Instead of stopping threats at the perimeter, we trace the full lineage of sensitive data, where it originates, how it moves, and who uses it. This breakthrough became the foundation of our data lineage platform, now powering Cyberhaven’s leadership in data detection and response and protecting enterprises from insider threats and data loss. Our Data Detection and Response solution transforms how enterprises protect their data with a unique technology called data lineage. Cyberhaven records every event for every piece of data – every move, copy, edit, and share to fully understand how data moves throughout your company. We developed an architecture that achieves complete visibility of your data, including as it transits unmanaged cloud apps and unmanaged devices. As data moves throughout your company, from person to person and application to application, it fragments and gets combined with other data. We calculate the lineage for every piece of data starting with its origin through every step it takes. Our product allows you to define what is risky for your organization, enforce actions to protect data, and educate your workforce in real time.
Why Work With Us
Cyberhaven is a Series D unicorn in AI-driven data security, protecting 300+ customers like Motorola, Reddit, and Snowflake. We solve next-gen DLP by tracing full data lineage and enabling real-time insights. As a value-driven company with remote and hybrid work, you’ll grow alongside bold thinkers, making real impact.
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