Summary:
We’re seeking a Senior Business Systems Analyst to be the functional and technical subject matter expert for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. You’ll analyze complex business and system processes, manage requirements, configure the platform, and provide tier-3 support. You’ll lead initiatives across multiple projects with limited oversight, and you’ll need a solid understanding of both the technology and the business it supports.
Key Responsibilities
- Analyze business and system processes, data, integrations, and reporting
- Define, document, test, and manage requirements according to established standards
- Configure Dynamics 365 to meet business requirements
- Manage defects across applications, systems, and databases
- Spot potential issues early, then recommend and document solutions
- Resolve complex system design and integration problems
- Provide tier-3 support, including on-call coverage, and act as the escalation point for production issues
- Create and maintain system documentation and artifacts
- Lead process improvement, knowledge sharing, and the evaluation of analysis tools
- Advise other teams on technology solutions for business needs
- Track the Microsoft product roadmap and assess how new features could be used
- Coach and review the work of junior analysts
Required Skills
- 8+ years in a Business or Systems Analyst role
- 4+ years of hands-on configuration, administration, and support of Dynamics 365 Sales, Customer Service, and/or Customer Insights
- 4+ years with Power Platform tools (Power BI, Power Automate, etc.)
- Proficiency writing SQL queries
- Solid understanding of the SDLC and Agile/Scrum
- Strong attention to detail, organization, and written and verbal communication
- A customer-focused, collaborative approach to solving problems
- Bachelor’s degree or equivalent experience
Bonus Skills
- Microsoft certifications: MB-230 (Customer Service), MB-220 (Customer Insights – Journeys), PL-200 (Power Platform Functional Consultant), MB-280 (Customer Experience Analyst)
- Project or program management experience
Skills Required
- 8+ years of experience in a business or systems analyst role
- 4+ years of hands-on configuration, administration, and support of Dynamics 365 Sales, Customer Service, and/or Customer Insights
- 4+ years of experience with Microsoft Power Platform tools, including Power BI and Power Automate
- Proficiency writing SQL queries
- Understanding of the software development life cycle and Agile/Scrum
- Strong attention to detail and organizational, written, and verbal communication skills
- Customer-focused and collaborative approach to problem solving
- Bachelor’s degree or equivalent experience
- Microsoft certifications such as MB-230, MB-220, PL-200, or MB-280
- Project or program management experience
Valore Partners Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valore Partners and has not been reviewed or approved by Valore Partners.
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Fair & Transparent Compensation — Pay is considered competitive for mid and senior consulting and engineering roles, with ranges described that align to six‑figure totals. Feedback suggests sentiment around compensation is strong and stable.
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Healthcare Strength — Health coverage is presented as comprehensive, spanning medical, dental, vision, HSA/FSA options, life and disability insurance, EAP, and telemedicine. Feedback suggests the overall package is well regarded.
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Retirement Support — A 401(k) plan is included, with indications of a strong employer match noted historically. Feedback suggests this element enhances perceived total rewards.
Valore Partners Insights
What We Do
Helping to build and advance the future of the digital world. Valore Partners is a software engineering firm that is committed to the design, development, and implementation of clean, impactful software systems.
