The Role
The role involves gathering business requirements, documenting processes, collaborating with teams, and supporting credit card technology solutions.
Summary Generated by Built In
Role Overview
The Senior Business Systems Analyst role requires strong business acumen and deep understanding of credit card systems, processes, and banking operations. The ideal candidate will bridge the gap between business stakeholders and technical teams, driving requirements definition and solution delivery for the credit card platform.Key Responsibilities
• Experience with credit card fraud detection systems and dispute management
• Knowledge of digital wallet technologies (Apple Pay, Google Pay, Samsung Pay)
• Familiarity with tokenization and EMV chip technology
• Understanding of PCI-DSS compliance requirements
• Experience with merchant processing and acquiring systems
• Knowledge of rewards/loyalty program systems
• Certification such as CBAP, CCBA, or PMI-PBA
• Experience in Agile/Scrum environments with SAFe framework knowledge
• Background in card production, plastic management, or PIN systems
• Familiarity with contact center systems (IVR, CRM) for card servicingLocations: Pittsburgh, PA
About Techstra Solutions
Techstra Solutions helps leading organizations unlock the value of Digital and Talent Transformation. We combine business strategy, technology, and talent to guide clients through complex transformation journeys—from strategy through execution. We deliver our expertise through consulting, innovative staffing solutions, and software development, always focused on measurable outcomes and long-term impact.
The Senior Business Systems Analyst role requires strong business acumen and deep understanding of credit card systems, processes, and banking operations. The ideal candidate will bridge the gap between business stakeholders and technical teams, driving requirements definition and solution delivery for the credit card platform.Key Responsibilities
- Gather, analyze, and document business requirements for credit card technology initiatives and enhancements.
- Create detailed user stories in Jira with clear acceptance criteria for development teams.
- Develop comprehensive business process flows, system diagrams, and technical documentation.
- Collaborate with product owners, business stakeholders, and IT teams to define solutions for credit card processing needs.
- Analyze current-state processes and systems, identifying opportunities for optimization and automation.
- Facilitate requirements gathering sessions, workshops, and JAD (Joint Application Development) sessions.
- Translate complex business needs into technical specifications for development teams.
- Perform gap analysis between current and future state processes.
- Support UAT (User Acceptance Testing) planning, execution, and defect resolution.
- Serve as subject matter expert on credit card systems, processes, and regulatory requirements.
- Partner with vendors and third-party processors on integration requirements and system enhancements.
- Document data flows, system interfaces, and API specifications.
- Participate in agile ceremonies including sprint planning, backlog refinement, and retrospectives.
- Provide production support and troubleshooting for credit card technology issues.
- Adaptability in fast-paced, dynamic environment
- technical teams, driving requirements definition and solution delivery for the credit card platform.Required Qualifications/Skills
- 7+ years of experience as a Business Systems Analyst, with at least 4+ years in credit card or payments domain
- Deep understanding of credit card lifecycle: authorization, clearing, settlement, posting, billing, and payments
- Strong knowledge of credit card industry systems and technologies (e.g., TSYS, FIS, Fiserv, ACI, FICO, Way4)
- Proficiency with Jira for user story creation, backlog management, and sprint tracking
- Expert ability to create business process flows, swim lane diagrams, data flow diagrams, and use case diagrams
- Strong technical aptitude with ability to understand APIs, databases, batch processing, and system integrations
- Solid understanding of credit card networks (Visa, Mastercard, Amex, Discover) and their specifications
- Knowledge of payment processing flows and authorization protocols
- Experience with SQL and ability to query databases for analysis and validation
- Excellent documentation skills with attention to detail
- Strong analytical and problem-solving capabilities
- Bachelor's degree in Business, Computer Science, Finance, or related field
- Strong business acumen with technical depth
- Excellent stakeholder management and communication skills
- Ability to work independently and lead initiatives
- Strategic thinking with tactical execution capabilities
- Detail-oriented with strong organizational skills
- Collaborative team player with cross-functional experience
- Adaptability in fast-paced, dynamic environment
• Experience with credit card fraud detection systems and dispute management
• Knowledge of digital wallet technologies (Apple Pay, Google Pay, Samsung Pay)
• Familiarity with tokenization and EMV chip technology
• Understanding of PCI-DSS compliance requirements
• Experience with merchant processing and acquiring systems
• Knowledge of rewards/loyalty program systems
• Certification such as CBAP, CCBA, or PMI-PBA
• Experience in Agile/Scrum environments with SAFe framework knowledge
• Background in card production, plastic management, or PIN systems
• Familiarity with contact center systems (IVR, CRM) for card servicingLocations: Pittsburgh, PA
About Techstra Solutions
Techstra Solutions helps leading organizations unlock the value of Digital and Talent Transformation. We combine business strategy, technology, and talent to guide clients through complex transformation journeys—from strategy through execution. We deliver our expertise through consulting, innovative staffing solutions, and software development, always focused on measurable outcomes and long-term impact.
Skills Required
- 7+ years of experience as a Business Systems Analyst
- 4+ years in credit card or payments domain
- Deep understanding of credit card lifecycle
- Strong knowledge of credit card industry systems and technologies
- Proficiency with Jira
- Ability to create business process flows and diagrams
- Strong technical aptitude with APIs and system integrations
- Experience with SQL
- Bachelor's degree in Business, Computer Science, Finance, or related field
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The Company
What We Do
Techstra Solutions is a certified woman-owned consulting firm that provides strategy, technology and implementation support to large organizations undergoing digital and talent transformation. The rapid pace of technology innovation required to remain competitive, juxtaposed with the slow rate of change in many organizations, causes most to struggle. To be successful companies must drive new ways of working including the use of technology/analytics and new skillsets (hard/soft) deep into their culture so that they are able to rapidly and continuously react to change. They must also apply new approaches that empower their employees, ensuring its sustainability. At Techstra Solutions we focus on four key areas, otherwise known as the 4 A’s: Automation (Robotic Process Automation (RPA)/Intelligent Automation), Analytics (Reporting/Analytics/AI/ML), Application Modernization (Cloud, Mobility, etc), and Agile-based solutions (DevOps).
