Senior Business Systems Administrator

About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement 

Job Description:

• Before you apply, please note
• • This is a hybrid role and open to candidates in Salt Lake City, UT or within commuting distance of our South Salt Lake City headquarters. 

PDQ is hiring a Senior Business Systems Administrator to help own and evolve our go-to-market systems ecosystem, with Salesforce as the primary platform. You will partner closely with Sales leadership, Customer Success, Marketing, and RevOps to improve processes, support integrations, and build scalable operational solutions across our GTM tech stack. 

This role is ideal for someone who enjoys being both strategic and hands-on — someone who can thoughtfully design solutions while also executing configuration, automation, integrations, and platform improvements directly. 

You'll play a key role in helping PDQ scale and connect systems across Salesforce, Hubspot, Tray.io, LeanData and other operational tooling.

What you'll do:

GTM Systems Ownership 

• Own day-to-day administration, maintenance, and continuous improvement of the top-of-funnel operating model, with a focus on HubSpot, LeanData, Salesforce, and related GTM systems. 

• Support integrations and workflows across platforms including Salesforce, HubSpot, LeanData, Tray.io, and other business systems tools 

• Manage user support requests, troubleshoot issues, and drive timely resolution 

• Improve system reliability, scalability, and operational efficiency across the GTM tech stack 

• Identify opportunities for automation, simplification, and technical debt reduction 

• Support platform governance, testing standards, and release/change management practices 

Solution Design & Automation 

• Design and implement scalable business process solutions using platform-native tooling, integrations, and automation 

• Translate business requirements into maintainable technical solutions 

• Partner with stakeholders to improve workflows, reporting, data quality, and operational visibility 

• Balance speed and pragmatism with long-term scalability and maintainability 

• Collaborate with internal engineering resources or external vendors when deeper technical escalation is needed 

Stakeholder Partnership 

• Partner closely with Sales, Marketing, Customer Success, and RevOps leaders to prioritize and deliver systems improvements 

• Support rollout planning, testing, documentation, and change management for new processes and tooling 

• Communicate technical concepts clearly to both technical and non-technical stakeholders 

• Help drive adoption and enablement across GTM systems 

Documentation & Enablement 

• Build and maintain technical documentation, runbooks, and process documentation 

• Support onboarding, training, and ongoing user enablement 

• Improve data quality through governance frameworks, automation, and operational best practices 

What you bring:

GTM Systems Ownership 

• Own day-to-day administration, maintenance, and continuous improvement of the top-of-funnel operating model, with a focus on HubSpot, LeanData, Salesforce, and related GTM systems. 

• Support integrations and workflows across platforms including Salesforce, HubSpot, LeanData, Tray.io, and other business systems tools 

• Manage user support requests, troubleshoot issues, and drive timely resolution 

• Improve system reliability, scalability, and operational efficiency across the GTM tech stack 

• Identify opportunities for automation, simplification, and technical debt reduction 

• Support platform governance, testing standards, and release/change management practices 

Solution Design & Automation 

• Design and implement scalable business process solutions using platform-native tooling, integrations, and automation 

• Translate business requirements into maintainable technical solutions 

• Partner with stakeholders to improve workflows, reporting, data quality, and operational visibility 

• Balance speed and pragmatism with long-term scalability and maintainability 

• Collaborate with internal engineering resources or external vendors when deeper technical escalation is needed 

Stakeholder Partnership 

• Partner closely with Sales, Marketing, Customer Success, and RevOps leaders to prioritize and deliver systems improvements 

• Support rollout planning, testing, documentation, and change management for new processes and tooling 

• Communicate technical concepts clearly to both technical and non-technical stakeholders 

• Help drive adoption and enablement across GTM systems 

Documentation & Enablement 

• Build and maintain technical documentation, runbooks, and process documentation 

• Support onboarding, training, and ongoing user enablement 

• Improve data quality through governance frameworks, automation, and operational best practices 

PDQ Perks & Benefits:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity
• Managers who champion professional development 
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals 
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected].

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.