Join Resonate, a dynamic organization at the forefront of data-driven insights and innovative solutions. We’re seeking an experienced Senior Business Systems Administrator to lead the charge in optimizing our critical business systems. In this role, you’ll be the bridge between cutting-edge technology and the teams that rely on it, driving impactful change and ensuring seamless operations across our tech ecosystem. With a deep understanding of system integrations and a hands-on approach, you’ll collaborate with stakeholders, solve complex technical challenges, and implement solutions that scale with our growing organization. If you’re passionate about technology, problem-solving, and making a tangible impact, this is the role for you!
Key Responsibilities
- Collaborate with internal stakeholders to identify system enhancements and lead change management efforts.
- Understand the integrations within our tech stack and how updates impact the overall business systems ecosystem.
- Identify risks, prioritize improvements, and design solutions to streamline processes and ensure successful adoption.
- Configure and implement new systems or enhance existing ones, including deployment, testing, integration, training, and project management.
- Support technology implementations and contribute to process changes and innovation across departments.
- Develop workflows, launch system development initiatives, and implement new technologies.
- Troubleshoot and resolve technical software issues related to business systems.
- Ensure data integrity across all platforms and maintain accurate system documentation.
- Manage competing priorities across multiple systems and tickets effectively.
- Contribute to roadmap design, outlining desired outcomes and prioritization strategies.
Required Skills
- 4–7 years of experience supporting and managing Salesforce and other integrated tools.
- Expertise in designing and implementing Salesforce solutions, including Salesforce Flow and CPQ.
- Proven ability to manage and support 100+ users.
- Experience working in a SaaS organization.
- Strong problem-solving skills and ability to troubleshoot technical issues systematically.
- Ability to define business and system requirements clearly.
- Skilled in balancing multiple detail-oriented tasks with minimal supervision.
- Capability to lead projects from ideation through implementation.
Preferred Technical Skills
- Microsoft Power BI
- SQL
- Atlassian Jira & Confluence
- ChurnZero
- ZoomInfo
- Salesloft
- DocuSign
- Salesforce Account Engagement (Pardot)
- Salesforce Marketing Cloud Intelligence (Datorama)
Benefits
Besides the opportunity to work with smart, fun, hard-working Resonate employees, you will have uncapped growth potential, a work/life balance, and a competitive suite of benefits.
Location
At Resonate, we take a remote-first approach to work, offering a flexible environment that empowers our team to collaborate seamlessly across different locations. While we embrace remote work, we also encourage thoughtful and intentional in-person collaboration to foster connection and teamwork when needed. Whether you're working from home or joining us in one of our state-of-the-art offices, you'll have the tools and resources you need to succeed.
Resonate is headquartered in Reston, VA, with offices in New York City and Washington, D.C. Join us and be part of a team that’s changing the industry!
Our EEO Statement:
Resonate is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outline by federal, state, or local laws.
Find out more about our story at www.resonate.com.
Top Skills
What We Do
Since Resonate’s founding in 2008, the company has been driven by a simple but powerful idea: understanding people. Resonate empowers leading brands and agencies with deep consumer intelligence that ignites unbreakable relationships through better connections, more meaningful engagement and compelling customer experiences.
We are “people-centric.” It is at the heart of what we do and drives how we operate. We reveal the Human Element—a holistic understanding of a person that starts with what makes us the most human—our values and motivations. In other words, we help you understand the “what” that drives the “why” people decide to choose, buy, endorse or abandon a brand or cause. By combining this human, person-based "why" with relevant data about your industry, brand or product, we help you create powerful marketing engagement that drives results.
Named a “Cool Vendor” in Data Driven Marketing by Gartner, a DM News Marketing & Tech Finalist, Most innovative analytics platform and also one of the best places to work in Virginia by the Washington Post and Virginia Business and Best Companies Group, Resonate is privately held and backed by ZMC. Resonate is headquartered in Reston, VA.
Sales: 855.855.4320
Customer Support: 855.855.3520 (Mon–Fri 9am-9pm EST
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