Senior Business System Analyst – Salesforce CPQ/ Billing
Austin- Hybrid
Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.
Position Summary
Thales is looking for a highly skilled and motivated Senior Business System Analyst with Salesforce expertise to join our Cyber Security Products (CSP), Program Management Office team. This is a true Business Analyst role and not a technical developer.
In this role, you will collaborate with business stakeholders and IT teams to deliver technology solutions that drive the success of Sales, Marketing, and Channel business teams.
Key Areas of Responsibility
Your primary responsibilities will include analyzing, designing, and optimizing business processes within Salesforce and other tools. The ideal candidate will have a strong background in Salesforce design, consulting, best practices, process mapping, and facilitation. You will work closely with commercial Sales, Marketing, and Order Management teams to identify opportunities for improvement, implement changes, and measure the impact of process optimizations. This role focuses on enhancing and supporting the Unified Salesforce Instance and supporting approximately 1000+ users.
Deep understanding of Business functions and shows interest in learning business processes and strategies
Elicit and document business requirements from stakeholders through various methods (e.g., interviews, workshops, observation).
Translate business needs into functional and technical requirements for Salesforce development teams.
Business process analysis and process flow documentation.
Create user stories, acceptance criteria, and documentation to guide development teams.
Collaborate with developers, testers, and other stakeholders to ensure the successful implementation of Salesforce solutions.
Coordinate user acceptance testing (UAT) to validate system enhancements.
Track project progress and identify potential risks and issues. Communicate project status to stakeholders.
Strong analytical and problem-solving skills, excellent communication, interpersonal skills, and the ability to work independently and as part of a team
Minimum Qualifications
Bachelor’s degree in Computer Science/Information Technology or similar professional degree
At least 5 years of experience analyzing, designing, and optimizing business processes
At least 5 years of experience using Salesforce CRM and CPQ
Should have exposure to at least one of the following: Marketo or similar tools, Oracle (ERP)
Prior experience translating business needs into functional and technical requirements
Demonstrated experience creating user stories, acceptance criteria, and documentation to guide development teams
Prior experience working in a cross functional team for a large, multinational technology company
The ideal candidate should have at least 2 years of experience using Salesforce Billing Module functional experience.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
Why Join Us?
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].
The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
Total Target Cash (TTC) 82,957.00 - 162,270.00 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
•Company paid holidays and Paid Time Off
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
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What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
