Senior Business Support Manager

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

We`re team of people who are in close contact with the business. We’re here when our customer has a problem and we correct faults, improve performance, or make modifications due to business or technological changes. With our diverse set of skills and experience we try to support our “chapter home” activities. We as a team have fun but we ensure that everything is running in a proper way. We work independently or in team on creating, maintaining, and documenting the business processes using agile methods.

WHAT WILL YOU DO?

• Fix minor defects and maintain the application to be usable in a changed environment.

• Track the tickets in the ticketing tool

• Troubleshoot & Investigate customer disputes

• Consult new product development with customer

• Validate end-customer data and account configuration

• Support preparation of technical concepts “Fachkonzepte"

Qualifications

YOU WILL SUCCEED IF YOU:

• Have overview of ICT industry environment

• Knowledge of SQL, Java

• ITIL knowledge

• Knowledge of IT and business processes and their interaction in the IT organization

• Good scripting knowledge (any scripting language) 

• Technical overview in OS and/or DB experience 

• German level B2 and English language 

• Agile methodology

• Knowledge of Excel

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1350 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.