Senior Business success manager

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

As the Senior Business success manager, you will be instrumental in driving significant sales growth of our automotive replacement parts within your market. You will be responsible for the end-to-end operational management, strategically adapting and executing our strategy to the specific nuances of the local market. This pivotal role requires strong collaboration with internal and external stakeholders to ensure operational excellence, optimize our sales processes, and consistently achieve ambitious revenue targets. You will lead and inspire a high-performing team while fostering strong relationships with key partners and contributing directly to our growth objectives.

Key Responsibilities:

• Strategic Implementation & Adaptation: Spearhead the implementation of the strategic plan for increasing automotive aftermarket parts sales in the market. This includes a proactive approach to adapting the global strategy to local market conditions, competitive landscapes, and evolving customer needs.
• Operational Excellence: Oversee all day-to-day operational activities within your market, ensuring seamless alignment with the company's stringent quality standards, operational guidelines, and overarching strategic objectives.
• Sales Growth & Optimization: Collaborate closely with sales, marketing, and customer service teams to identify and capitalize on growth opportunities within the local aftermarket. You will be responsible for continuously optimizing the sales process to maximize efficiency and drive revenue.
• Market Analysis & Insights: Conduct thorough analysis of market trends, competitor activities, and customer feedback to provide valuable insights. Ensure that the field team gathers relevant and accurate market data. Based on this analysis, you will recommend strategic and operational adjustments to maintain a competitive edge and enhance market penetration.
• Stakeholder Management: Cultivate and maintain strong, productive relationships with key partners, suppliers, and parts distributors across the market. You will act as the primary point of contact and ensure mutually beneficial collaborations.
• Financial Acumen & Budget Management: Take ownership of operational budgets and forecasts for the market, proactively monitoring performance, identifying opportunities for cost reduction, and implementing strategies to enhance overall profitability. Accountable for management of overdue payments.
• Team Leadership & Development: Hire, lead, motivate, and develop a high-performing operations team. This includes fostering a positive and collaborative work environment, setting clear performance expectations, and providing ongoing coaching and development opportunities.
• Performance Reporting & Accountability: Provide regular and comprehensive reports on operational performance to the management team. These reports will include clear key performance indicators (KPIs), insightful analysis of results, and actionable recommendations for continuous improvement.

• Proven Track Record: Progressive experience in operations management, with a demonstrable history of success in driving sales growth and operational efficiency. Demonstrated ability to work independently, take initiative, and drive results in a fast-paced environment.

• Automotive Aftermarket Expertise: Significant experience and a strong understanding of the automotive aftermarket industry, including familiarity with parts distribution, supply chain dynamics, and key market players within the market.
• Strategic Implementation & Market Adaptation: Demonstrated experience in successfully implementing strategic plans and adapting global strategies to specific local market conditions.
• Leadership & Team Development: Proven ability to lead, motivate, and build high-performing teams, with experience managing cross-functional teams and fostering a collaborative environment.
• Analytical & Problem-Solving Skills: Strong analytical skills with the ability to interpret complex data, identify key trends, and translate insights into actionable strategies and operational improvements.
• Financial Management: Experience in developing and managing operational budgets, forecasting financial performance, and implementing cost-saving initiatives.
• Stakeholder Relationship Management: A proven ability to build and maintain strong relationships with external partners, suppliers, and internal stakeholders.
• International Exposure: Experience operating within a multi-national company and navigating the complexities of a European market is highly preferred.

• Communication: Exceptional communication, negotiation, and interpersonal skills, with fluency in both written and spoken English, and the language of the market they will be responsible for. Proficiency in additional European languages is advantageous.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management or a related field.

What's in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

Not convinced yet?

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

 If you are interested in this job opportunity, please apply on https://careers.msxi.com/, where you can learn more about us.

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MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.