Senior Business Program Manager

The Senior Business Program Manager will be responsible for leading the go-to-market, landing and readiness of our partner-aligned incentives and investments for the AI Business Solutions and Security commercial solution areas. Working hand-in-hand with the incentive design leads, this individual will translate incentive design into clear, engaging narratives and materials, build and lead partner and field channels and communities, and engage across product marketing, sales, segment and field teams to ensure our investments are understood, adopted and utilized by partners. This role will need to collaborate effectively across teams to turn our incentive strategy into partner action and positively influence the short- and long-term strategy of our market-leading partner ecosystem.

• Owns the go-to-market (GTM), launch and landing of partner-facing incentives and investments for the AI Business Solutions and Security solution areas; 

• Develops and executes integrated GTM plans for each incentive launch and change — defining audiences, messages, channels, deliverables, milestones and success measures — across organizational boundaries, proactively identifying and resolving roadblocks to on-time, high-quality landing; 

• Translates incentive design (eligibility, earning mechanics, payouts, claiming and proof-of-execution requirements) into clear, engaging narratives and materials for partners, field sellers, partner development managers and leadership, such as partner guides, FAQs, pitch decks, readiness training, field advisories and executive briefings; 

Partner Channel & Community Leadership 

• Builds and leads partner and field channels and communities for AI Business Solutions and Security incentives (e.g., partner community calls, webinars, online communities, partner advisory forums and major events) to drive awareness, adoption and utilization; 

• Serves as the incentives voice to partners and the field for the solution areas, capturing feedback and escalations and closing the loop with design, operations and support teams; 

Cross Functional Joint Planning 

• Establishes and maintains key points of contact with solution area product marketing, partner marketing, sales and field readiness organizations, aligning incentive GTM with solution plays, product launches and sales motions, and acting as an advisor to leadership; 

• Partners closely with incentive design leads, program operations, finance and engineering teams to ensure incentive changes are communicated accurately, consistently and on time; 

• Demonstrates influence across multiple divisions, drives alignment and influence towards common goals, and maintains awareness about business transformation and longer-term growth; 

Problem Solving and Insights 

• Defines, tracks and reports GTM and adoption effectiveness (e.g., awareness, engagement, enrollment, utilization and claims), synthesizing partner and field feedback into insights and recommendations that shape future incentive design; 

• Acts as subject matter on AI Business Solutions and Security partner incentives and programs for internal and external audiences; 

AI-Powered Innovation 

• Champions the use of AI tools to optimize content creation, community engagement and community management processes, scaling reach and reducing time-to-land; 

Other: 

• Embodies our culture and values, contributes to a diverse and inclusive team culture; 

• Travels --may be required at a limited level  (~5%). 

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.