At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The PositionSenior Business Product Owner AI & Knowledge ManagementThe Role
The Senior Business Product Owner (Sr BPO) delivers scalable, high-impact solutions and automated processes for global customer service. The Sr BPO steers agile teams, aligns stakeholders, and drives adoption to deliver business value. As Sr BPO AI & Knowledge Management you are responsible for advanced Service Knowledge Management solutions, centered around AI and AI-ready data pipelines. This role requires a blend of technological expertise and functional judgment to meet quality goals and the service community’s needs. Field experience in the Roche Diagnostics service business, or a comparable environment, is a major plus.
Your Key ResponsibilitiesProduct Strategy & Roadmap: Own the end-to-end product vision, translating field-user needs and business priorities into a strategic digital roadmap.
Process Optimization & Automation: Architect scalable global use cases and identify automation opportunities to streamline technical service operations.
Data Strategy: Shape the information architecture in collaboration with IT and subject matter experts, ensuring fitness for purpose and interoperability. Ensure data compliance, design platform-specific governance, and align with overarching standards.
Lifecycle & Delivery Management: Manage the complete product lifecycle from concept to deployment, ensuring on-time delivery while managing cross-program dependencies and risks.
Agile Team Leadership: Guide, mentor, and align multiple agile squads - including IT Solution Owners, Product Designers, and developers - toward successful delivery.
Stakeholder & IT Collaboration: Partner with senior business leaders to align product strategies with corporate goals, and collaborate with IT/Architecture teams to ensure technical scalability.
Master’s degree in STEM or Economics / Business Administration, or equivalent experience; exhibiting excellence and fluidity on the intersection of business and technology. 5-10 years work experience in a high-tech, engineering, or service-oriented business.
Technical Service Domain: Understanding of global field operations and service workflows is a distinct advantage.
AI & Tech Stack Savvy with a User Focus: Combine a confident understanding of LLMs and their surrounding tech stack (e.g. RAG architectures, prompt engineering, vector databases, and AI-ready data pipelines) with a strong capacity for the functional, content-driven dimension, effectively translating technical capabilities into high-impact solutions for the service user community.
Product Lifecycle Ownership: Expert at architecting scalable global workflows and driving digital automation, with end-to-end delivery of solutions from concept to global rollout and user adoption.
Agile Team Steering: Proven experience leading and aligning multiple cross-functional agile squads.
Stakeholder Alignment: Strong ability to bridge the gap between senior business executives and IT/Architecture teams. Skilled at building data-driven business cases, defining KPIs, and maximizing product ROI.
This is a unique opportunity to shape the future of AI-powered service intelligence at Roche Diagnostics. If you are passionate about technology-driven business transformation, we’d love to hear from you!
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sant Cugat del Vallès. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Skills Required
- Master's degree in STEM or Economics/Business Administration or equivalent experience
- 5-10 years work experience in a high-tech, engineering, or service-oriented business
- Confident understanding of LLMs, RAG architectures, prompt engineering, vector databases and AI-ready data pipelines
- Experience shaping information architecture, data governance, compliance and platform interoperability
- Proven product lifecycle ownership delivering global rollouts, automation and user adoption
- Proven experience leading and aligning multiple cross-functional agile squads
- Ability to build data-driven business cases, define KPIs and align senior stakeholders with IT/Architecture
- Understanding of global field operations and service workflows (advantageous)
- Field experience in Roche Diagnostics service business or comparable environment (major plus)
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
