The Role
Lead analysis, documentation, design, and improvement of business and technology-enabled processes for a healthcare payer. Facilitate workshops, create current/future-state process maps, define KPIs and controls, manage project plans, risks, and stakeholders, and support implementation, validation, and change management for a four-month hybrid assignment in San Juan, PR.
Summary Generated by Built In
This is a remote position.
Temporary 4-Month Assignment | Healthcare | Hybrid – San Juan, PR
SmartLogix is seeking a fully bilingual Senior Business Process Improvement Consultant for a temporary, full-time assignment supporting a client in the healthcare insurance industry.
The selected consultant will analyze, document, design, and improve business and technology-enabled processes across multiple departments. This role requires strong experience in business process improvement, project management, process documentation, operational excellence, and stakeholder management.
Assignment Details
- Assignment type: Temporary, full-time
- Duration: Approximately four months
- Expected period: August 31, 2026, through December 31, 2026
- Schedule: Monday through Friday, approximately 40 hours per week
- Location: San Juan, Puerto Rico
- Work arrangement: Hybrid, approximately 1–4 days per week onsite
- Language requirement: Fully bilingual in English and Spanish
Key Responsibilities
- Analyze current business and technology processes to identify inefficiencies, risks, bottlenecks, and improvement opportunities.
- Document current-state and future-state processes, workflows, procedures, policies, guidelines, and templates.
- Facilitate interviews, discovery sessions, workshops, and process-design meetings with business and technical stakeholders.
- Apply process-mapping, quality-assurance, and continuous-improvement methodologies.
- Define process metrics, KPIs, controls, and reporting mechanisms.
- Lead or support cross-functional and multi-departmental process-improvement initiatives.
- Prepare project plans, presentations, recommendations, status reports, risk reports, and executive-level communications.
- Identify opportunities for process automation, system enhancements, and improved integration between business and technology teams.
- Manage project risks, issues, priorities, dependencies, and stakeholder expectations.
- Support process validation, implementation readiness, change-management activities, and post-implementation issue resolution.
- Manage multiple priorities and deliverables in a fast-paced, deadline-driven environment.
Requirements
Bachelor’s degree in Business Administration, Engineering, Information Technology, Computer Science, or a related field. Equivalent professional experience may be considered.
Minimum of five years of progressive experience in business process improvement, project management, business analysis, operational excellence, or process transformation.
Minimum of five years of progressive experience in business process improvement, project management, business analysis, operational excellence, or process transformation.
- Experience leading or supporting cross-functional and multi-departmental initiatives.
- Strong experience developing process maps, workflows, procedures, policies, and business documentation.
- Experience with project planning, risk management, issue management, and stakeholder reporting.
- Strong analytical, organizational, facilitation, problem-solving, and communication skills.
- Ability to work independently and manage competing priorities.
- Proficiency with Microsoft Excel, PowerPoint, and project-tracking tools.
- Experience with Microsoft Project, Smartsheet, or similar project-management platforms.
- Full professional proficiency in English and Spanish.
- Availability to work onsite in San Juan as required.
- Availability for the complete four-month assignment.
Preferred Qualifications
- Experience in healthcare, health insurance, managed care, or payer operations.
- Knowledge of Medicare, Medicaid, or health-plan operations.
- Lean Six Sigma Green Belt certification or equivalent training.
- Experience with methodologies such as Lean Six Sigma, SIPOC, BPMN, ITIL, COBIT, or CMMI.
- Experience supporting technology implementations, operational transformations, or organizational change initiatives.
- Experience working within a Project Management Office or enterprise transformation environment.
Soft Skills
- Strong analytical and critical thinking abilities
- Excellent problem-solving skills
- Effective stakeholder management and relationship building
- Workshop facilitation and presentation skills
- Strong organizational and time management abilities
- Adaptability and flexibility in dynamic environments
- Ability to influence and collaborate across all organizational levels
- Attention to detail and quality-focused approach
- Decision-making capabilities based on data and business insights
- Teamwork and cross-functional collaboration
- Ability to manage multiple priorities simultaneously
Benefits
We offer a competitive package with several advantages.
Skills Required
- Bachelor's degree in Business Administration, Engineering, Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of five years progressive experience in business process improvement, project management, business analysis, operational excellence, or process transformation.
- Experience leading or supporting cross-functional and multi-departmental initiatives.
- Strong experience developing process maps, workflows, procedures, policies, and business documentation.
- Experience with project planning, risk management, issue management, and stakeholder reporting.
- Strong analytical, organizational, facilitation, problem-solving, and communication skills.
- Ability to work independently and manage competing priorities.
- Proficiency with Microsoft Excel, PowerPoint, and project-tracking tools.
- Experience with Microsoft Project, Smartsheet, or similar project-management platforms.
- Full professional proficiency in English and Spanish.
- Availability to work onsite in San Juan, Puerto Rico as required (hybrid 1-4 days/week).
- Availability for the complete four-month assignment (Aug 31, 2026–Dec 31, 2026).
- Experience in healthcare, health insurance, managed care, or payer operations.
- Knowledge of Medicare, Medicaid, or health-plan operations.
- Lean Six Sigma Green Belt certification or equivalent training.
- Experience with methodologies such as Lean Six Sigma, SIPOC, BPMN, ITIL, COBIT, or CMMI.
- Experience supporting technology implementations, operational transformations, or organizational change initiatives.
- Experience working within a Project Management Office or enterprise transformation environment.
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The Company
What We Do
SmartLogix is an information technology services and software development company creating custom cloud applications and market-ready products. Its capabilities include cloud integration, data analytics, mobile technology, UI/UX design, and managed IT services. The company also offers staffing and talent solutions, pre-screening professionals and organizing resources for projects, consultancy, daily operations, and IT staffing across healthcare, food distribution, insurance, and other industries.
