Senior Business Process Improvement Analyst – Policies and Procedures

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. 

We’re actively seeking a talented Senior Business Process Analyst - Policies and Procedures to join our Workforce Benefits Team (remote) in Chattanooga, TN.

As a Senior Business Process Analyst - Policies and Procedures, you’ll play a key role in Pacific Life’s growth and long-term success by helping set the foundation for the Workforce Benefits Divisions, ability to deliver a first-class, empathetic, and frictionless customer experience. This role will work closely with Senior Leaders across customer service, underwriting, claims, and other key stakeholders to identify where policies and procedures are needed and will develop, implement, and maintain documentation that balances our compliance with the required laws, regulations, and industry standards with our aspiration to deliver a best-in-class customer experience.  

How you will make an impact:

• Develop best-in-class policies and procedures capability to ensure that processes are consistently documented, understood, adhered to, and updated as appropriate

• Identify areas where policies and procedures are needed and collaborate with the relevant stakeholders to develop, implement, and maintain documentation that supports our goals of delivery a best in class customer experience

• Work with training team to develop training materials that enable new employees to easily understand and adhere to the policies and procedures appropriate with their role

• Conduct regular reviews of policies and procedures to ensure they remain up-to-date and relevant to the organization's needs

• Monitor and analyze policy and procedure-related data to identify trends and areas for improvement

• In partnership with business stakeholders, identify process improvement opportunities and ideate on solutions for improving

• Collaborate with relevant stakeholders to resolve policy and procedure-related issues and to identify opportunities for process improvements

• Maintain a working knowledge of best practices and emerging trends in policy and procedure development and implementation for benefits products.

The experience you will bring:

• Minimum of 5 years of experience in policy and procedure development and implementation, preferably with experience in the workforce benefits space

• Excellent communication skills, including the ability to write clear and concise policy and procedure documentation and to present complex information to stakeholders

• Strong understanding of applicable laws, regulations, and industry standards related to policy and procedure development for benefits products

• Detail-oriented with strong organizational skills and the ability to manage multiple projects and priorities.

• Ability to work collaboratively with cross-functional teams and to build effective working relationships at all levels of the organization

• Strong analytical skills and the ability to identify trends and areas for improvement

• Bachelor's degree in business administration, organizational management, or related field

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What will make you stand out:

• Experience establishing  a policies and procedures capability inside an organization

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You belong at Pacific Life

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.