The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support the growth objectives. The goals of the program are to reduce operational issues and risks by standardizing processes, implementing best-practices in key areas, and adding new governance and control functions. In addition, long term digital transformation is required to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve. These two strategic focus areas are driving growth in overall business investment.
Overview:We are seeking a Senior Business Process Engineer to join our Corporate Trust and Agency Services team. This role will focus on end-to-end process redesign to enhance operational efficiency, strengthen risk controls, and improve client experience. The ideal candidate will have deep expertise in Business Process Model and Notation (BPMN) and Microsoft Visio, with a proven track record of mapping and optimizing complex processes.
Primary Responsibilities:- Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
- Interview process subject matter experts (SMEs), process owners, and Division managers to identify and understand their processes.
- Assess risks, gaps, and control weaknesses within existing processes; identify risk-related issues needing escalation to management.
- Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
- Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
- Document and map current state business processes and facilitate the design of an improved future state.
- Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
- Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
- Support change management efforts to ensure successful adoption of redesigned processes.
- Collaborate with change enablement teams on communication, training, and implementation of process changes.
- Ensure official process documentation is consistent with approved procedures
- Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
- Manage and formulate business opportunities in the long-term planning process, including development and adoption of business case, responsible for implementation of overall initiatives.
- Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
This position executes process re-engineering projects impacting multiple business lines within Institutional Services to improve efficiency, reduce expenses and provide improved service to customers.
Education and Experience Required:Bachelor’s degree and a minimum of 7 years’ relevant work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ relevant work experience.
Ability to document processes accurately, in detail, and using BPMN 2.0
5 years Financial Services Experience
Six Sigma Black Belt, Lean Certified or Agile certification
Strong verbal and written communication skills
Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments
Strong design and systems thinking skills
Education and Experience Preferred:- Minimum of a bachelor’s degree in technical, finance, or business discipline
- Minimum of 8 years’ Process Improvement experience
- FinTech or Corporate Trust experience
- Experience with risk management practices (Risk and Control Assessments)
- Self-motivated
- Well-organized and detail-oriented
- Proven success scaling process design practices across large, complex organizations
- AI prompt engineering experience
Skills Required
- Bachelor's degree (or equivalent) and minimum 7 years' relevant work experience
- Ability to document processes accurately and in detail using BPMN 2.0
- Deep expertise with Microsoft Visio for process mapping
- 5 years Financial Services experience
- Six Sigma Black Belt, Lean certification, or Agile certification
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills using data
- Experience handling multiple tasks and working under time constraints
- Strong design and systems thinking skills
- Proficiency using spreadsheets (e.g., Excel) and analytical tools
- Minimum of 8 years' process improvement experience
- Bachelor's degree in technical, finance, or business discipline
- FinTech or Corporate Trust experience
- Experience with risk management practices (Risk and Control Assessments)
- Proven success scaling process design practices across large organizations
- Self-motivated, well-organized, and detail-oriented
- AI prompt engineering experience
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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