Senior Business Process Analyst

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for more than 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion. Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.

Are you looking for a challenging opportunity with a lot of variety, in a shifting environment? Then this opportunity is right for you!

Join a dynamic team at Bose as a Senior Business Process Analyst, where you'll play a key role in shaping the company's operating strategy and long-range vision. In this highly collaborative role, you’ll apply lean methodologies and best practices to optimize end-to-end processes across Account to Report, Customer to Cash, Source to Pay, and Order Management. As a subject matter expert, you'll drive continuous improvement, simplify complexity, and enhance operational efficiency and quality.

This position offers the opportunity to work in a transformative environment, requiring agility, critical thinking, and a passion for delivering results. You'll also be a vital contributor to Bose’s future ERP implementation, helping to build scalable systems that support global business growth.

As a Senior Business Process Analyst, you will be responsible for:

• Cultivating strong relationships with key stakeholders to align on customer needs and strategic goals; design and execute a prioritized roadmap of process improvement initiatives to drive enterprise-wide operational excellence.

• Actively seeking and actioning opportunities to standardize processes and implement automation, overseeing all aspects related of the implementation

• Performing root cause analysis where process performance is not meeting targets, implementing and testing countermeasures, refining as appropriate

• Developing, analyzing and refining KPI’s that drive awareness of process capability and performance, continuously challenging their relevance and adapting according to Bose strategic goals

• Leading cross-functional teams to map the current state processes, identifying waste opportunities and other workflow impediments, and innovating a future state process that will be simplified and standardized.

• Implementing key controls in standard work to ensure process performance achieves desired outcomes, making proactive adjustments as needed

• Partnering with operational teams to ensure clarity of roles and responsibilities and ongoing process governance, including the creation and maintenance of process maps, standard operating procedures and policies

• Proactively identifying and resolving change management issues in collaboration with affected stakeholders to maximize change adoption

• Providing continuous coaching and expert counsel as needed to stakeholders, ensuring compliance to procedures and policies

• Conducts in-depth current-state process assessments to identify inefficiencies, bottlenecks, and areas for improvement.

• Creates detailed process maps, flowcharts, and documentation.

• Collaborates with IT teams to assess system capabilities and identify areas for automation and integration

• Recommends technology enhancements to improve efficiency and accuracy.

• Inspire engagement across all organizational levels by partnering with cross-functional teams to streamline operations, reduce complexity, and deliver sustainable performance improvements

Required skills & competences for the success of this role:

• Bachelor’s degree in business or equivalent with a strong track record of leveraging problem-solving skills to standardize, remove waste and automate processes

• 5-7 years of relevant work experience, preferably in a Global business environment

• Strong understanding and/or knowledge of business operations

• Experience in documenting and creating process documents

• Experience with Lucid chart, Smartsheets, Confluence and Agile methodologies

• Ability to build trust at all levels of the organization

• Excellent interpersonal and communication skills to influence and motivate individuals within cross-functional teams

• Outstanding analytical and critical thinking capabilities

• Capability to solve complex challenges with a proven track record for resolving complex problems

• Knowledge of basic accounting principles, from transactional postings to balance sheet and P&L

• Highly passionate, autonomous and with superior active listening skills

• A change agent who is flexible, able to adapt to constant changes in a fast-paced environment and who will continuously challenge traditional thinking

• Power BI, Automation Anywhere & PMG skills- plus

• Experience in process mining applications -plus

Additional information
Work location: Bose Portugal, Av. Defensores Chaves 45, Lisboa

This position is being offered in a hybrid capacity (remote and onsite in Lisbon, Portugal).

Are you interested?
We are looking forward to your application!
For further information about the opportunity or to apply, please contact us via [email protected]

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.