Senior Business Process Analyst

ABOUT US:

CMT Services Inc. is a dynamic and small business supporting Federal, State, and Local government agencies. As an SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients.

Position Title: Senior Business Process Analyst

Location:

University of Maryland Global Campus

3501 University Blvd. East, Adelphi, MD 20783

Period of Performance:

1 year

40 hours per week (no overtime). 

Work Environment:

Hybrid - (this means we expect the resource onsite at UMGC’s headquarters 1-2 days a week).

Position Summary: UMGC seeks a Senior Business Process Analyst, reporting to the Manager, Business Analysis, Office of Information Technology. This role must be able to work effectively with executive level customer and peer groups, requiring expert level skill sets in communication, presentation, facilitation, and relationship management.

This position will work closely with and be a Subject Matter Expert in their assigned business areas, supporting tools and platforms. The Sr. Business Analyst will serve as a liaison between department business owners, technical architects & developers, and UMGC stakeholders in the analysis, design, configuration, testing and maintenance of UMGC’s enterprise data, analytics, and AI platform (EDAP) to ensure continued operational performance. This role will collect, develop, and analyze current state and future state processes, designs, and specifications, and work with developers to create solutions that meet user requirements.

Key Responsibilities

• Review, triage, and organize incoming work requests
• Build data warehouse requirements
• Organize and scope initiatives into strategically manageable and related work streams or projects in partnership with program/portfolio managers
• Define and analyze issues to be resolved, advising best course of action to improvement from experience and precedent
• Develop detailed as-is/to-be process, workflow, and systems analysis, ensuring a common understanding of current and future state needs, systems, and tools
• Lead requirements elicitation, prioritization and documentation using various methods, such as interviews, document analysis, brainstorming sessions, business process descriptions and scenarios. Validate requirements with cross-functional team members to ensure clarity, level of detail, and testability
• Develop and maintain a deep awareness of UMGC data management needs and help business owners identify gaps
• Champion change, leading initiatives and change requests through intake and discovery phases
• Partner with Project and Program managers to foster a team culture of support and collaboration
• Analyze, translate data and information into actionable insights for process improvement and inform data driven decision making
• Establish regular reports and metrics to monitor progress to goals and identify gaps
• Performs related work as assigned or required

Skills

• Understanding and experience in Agile methodologies (Scrum, Kanban, Scaled Agile, etc.)
• Expert level skills in business process modeling and requirements elicitation & documentation (BRD, Features, User Stories, etc)
• Detail-oriented self-starter who thrives on solving problems and delivering innovative solutions to customers
• Ability to exercise sound judgment with respect to the relative importance, priorities, time allocation, resource requirements, time management and organization
• Commitment to becoming proficient in partner and technology applications that support key customer functions
• Ability to present recommendations in a thoughtful and convincing manner and facilitate discussions with senior leaders
• Excellent interpersonal skills as a collaborator and communicator with stakeholders at all levels
• Ability to work independently and multi-task in a fast-paced constantly changing environment
• Ability to establish milestones and deliverables to manage customer expectations and ensure program and product success consistently and effectively
• Ability to successfully navigate at a leadership level across multiple executive stakeholder group
  

Required Experience

• 8+ years of Business Process Improvement or Business Analysis experience working in a higher education or technology professional services product/consulting environment, with a demonstrated track record of delivering business value
• Experience with data ingestion and data transfer technologies (Microsoft Data Warehouse and Fabric, Redshift, Databricks.
• Experience building reports and dashboards using a reporting layer (PowerBI)

Preferred Experience

Education

• Bachelor's degree preferred.

Join Our Team:

At CMT Services, we believe that extraordinary results come from empowering exceptional people. If you're ready to lead innovative projects, solve complex challenges, and contribute to meaningful infrastructure development while advancing your career in a supportive, collaborative environment, we want to hear from you.

Disclaimer: 

By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.