About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
THE ROLE
We’re looking for a Senior Business Operations professional to embed within our Product and Engineering organization and help it run better. This isn’t a support role — it’s a high-visibility, hands-on position for someone who can translate strategy into execution, build trust with technical and non-technical stakeholders alike, and make sure nothing falls through the cracks.
You’ll work directly with senior leadership and across functions, operating at the intersection of product delivery, operational excellence, and strategic planning—real leadership exposure from day one.
WHAT YOU’LL DO
Drive Cross-Functional Execution
- Partner with Product & Engineering, and other business teams to lead strategic initiatives from problem definition through to operationalization
- Identify risks, dependencies, and trade-offs early — and drive resolution through influence, not authority
- Ensure work is well-structured and progressing with clear ownership and accountability
Build and Run Operating Rhythms
- Own planning, intake, and review cadences within your scope
- Improve processes to reduce friction and increase delivery reliability — with a bias toward speed, not bureaucracy
- Optimize the tools that support operations and ensure workflows are efficient
Enable Leadership Decision-Making
- Create clear, concise reporting on progress, risks, and outcomes for senior stakeholders
- Distil complex information into executive-level narratives that surface what matters most
- Proactively raise issues with context and recommended next steps — don’t wait to be asked
Measure and Improve
- Define and track meaningful operational metrics aligned to strategic goals
- Translate data into actionable insights that drive continuous improvement
- Spot areas for improvement and see them through end-to-end
WHAT WE’RE LOOKING FOR
- 5+ years of experience in business operations, strategy, project management, or a related field — ideally embedded within a product or engineering organization
- A natural communicator who adapts their style to any audience, from engineers to executives
- Takes initiative and moves forward in ambiguity — you own outcomes, not just tasks
- Proven ability to thrive in fast-paced, high-change environments where priorities shift and structure is earned, not given
- Airtight follow-through — you have a real system, you chase people effectively, and nothing falls through the cracks
- Organized and proactive — you manage up without being asked and keep stakeholders informed before they wonder
- Bachelor’s degree in Business, Operations, Engineering, Computer Science, or a related field
- Experience with Atlassian tools (Jira, Confluence) is a plus
COMPENSATION & BENEFITS
Base Salary: CAD $80,000 – $90,000 per year, plus annual bonus • Total compensation determined based on experience and qualifications
- Medical, dental, vision, life, and disability coverage
- Paid parking
- Paid holidays and PTO
- Stock options
- Casual, high-energy work environment
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Proven experience in business operations management
- Strong understanding of IT infrastructure and security solutions
- Experience with cross-functional team leadership
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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