Senior Business Operations Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA corporate office.

JOB SUMMARY

Reporting into the Strategic Initiatives group, the Senior Business Operations Specialist will support projects set by the enterprise strategic plan in the areas of growth, service excellence and deepening AAA Member value.

RESPONSIBILITIES / JOB DUTIES

• Facilitates cross-functional alignment and collaboration to drive the implementation of high-impact business improvements.

• Prepares operational assessments based on research and field evaluations, including competitor evaluations, operational effectiveness and capacity utilization.

• Supports the development of future state roadmap and business cases that will automate key business functions that deliver quicker, intuitive and frictionless Member experiences.

• Documents and maps processes while making recommendations on improvements.

• Proactively assists in ideating, prototyping, and scaling solutions to support business growth, optimization and transformation, demonstrating an entrepreneurial approach.

• Drive and monitor the successful execution of approved strategic initiatives.

• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Possesses strong analytical and quantitative skills and demonstrated success coordinating operations across various business groups and stakeholders.

• Strong financial acumen with proven ability to develop and analyze business cases, financial models, and strategic ROI. ​

• Exceptional written and verbal communication skills, including the ability to build clear, executive-ready presentations and memos.

• Strong computer skills, including proficiency with Google suite and experience with analytical and data visualization tools (e.g., Tableau, Power BI).

• Proven ability to multitask and manage competing priorities in a fast paced environment, delivering high quality results under pressure.

• Strong strategic planning, problem-solving and project management skills.

• Highly developed critical thinker with a proven ability to synthesize research, data, and industry trends to provide solutions.

• Demonstrated self-starter with an innovative and creative mindset and a bias for action.

• Must be able to understand and follow complex instructions.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications

  • Bachelor's degree

  • Minimum of 8 years of experience in business, operations, or a related field

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