Senior Business Operations Specialist

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in Poland
Remote
13K-21K Annually
Senior level
Information Technology • Software • Design
The Role
Own PMO execution, scheduling, bench and capacity management, operational reporting, forecasting, margin visibility, SOP enforcement, and cross-functional workflows. Maintain Productive as the operational system of record and manage integrations with Salesforce and HubSpot. Build dashboards, improve delivery data accuracy, identify revenue leakage, and support delivery, finance, sales, legal, talent, and growth teams.
Summary Generated by Built In

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including VW, OLX, IKEA, Delivery Hero, Żabka, Wolt, Careem, and Vinted.
This role sits at the intersection of Delivery, Sales, Finance, Legal, Talent, and Growth. You will own PMO execution, scheduling and bench management, operational reporting, and the tooling that holds it all together - Productive, Salesforce, and HubSpot. Your job is to keep delivery data accurate, forecasts reliable, and margin leakage visible early enough to act on.
Salary Ranges:

PLN 15.000-21.000 net + VAT (B2B) or
PLN 12.500-17.500 gross (Employment Contract).


Requirements

What you will do

  • Run the PMO: delivery audits, adherence to delivery standards, risk reviews, and EVM discipline across the portfolio.
  • Own scheduling and bench management - daily allocation visibility, capacity planning, and bench reduction.
  • Own Productive as our system of record: project setup, budgets, rate cards, time tracking hygiene, and reporting structures.
  • Maintain and enforce SOPs across departments, flag where they break down, and propose updates.
  • Run margin and forecast reporting, identify revenue leakage, and escalate with evidence.
  • Build and maintain operational dashboards for delivery leads, finance, and the board.
  • Coordinate cross-functional operational workflows across sales, finance, legal, talent, and marketing.
  • Maintain integrations and workflow automation between Productive, Salesforce, and HubSpot.

What we expect

  • 3-5 years in Delivery Operations, Business Operations, or PMO, ideally in a software house or professional services environment.
  • Hands-on experience with Productive - this is a must have
  • Working experience with Salesforce or HubSpot.
  • Solid understanding of forecasting, scheduling, and gross margin mechanics.
  • Track record of operating inside a defined process framework and enforcing it in practice, not just documenting it.
  • Strong analytical and systems-thinking skills; you are comfortable living in spreadsheets and BI tools.
  • Proven cross-functional coordination across commercial and delivery teams.
  • Polish at native level and English at least C1 level


Nice to have

  • ITIL foundation or an equivalent operational process background.
  • PMO, PMP, or Lean Six Sigma certification.
  • Productive or HubSpot certification.
  • SQL or BI literacy (Looker, Metabase, Power BI).
  • Experience with EVM metrics (CPI, SPI, EAC) in a project delivery context.

Benefits
  • UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences:
    • Multisport card,
    • Private health insurance package,
    • Life insurance,
    • And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
  • UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees.
  • B2B: Discounts on Apple products.
  • Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions.

If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.

Don't hesitate and apply right away! In case of questions - drop us a line at [email protected]!

Skills Required

  • 3-5 years of experience in Delivery Operations, Business Operations, or PMO, ideally in software house or professional services environments
  • Hands-on experience with Productive
  • Working experience with Salesforce or HubSpot
  • Understanding of forecasting, scheduling, and gross margin mechanics
  • Experience operating within and enforcing defined process frameworks
  • Strong analytical and systems-thinking skills, including spreadsheets and BI tools
  • Cross-functional coordination across commercial and delivery teams
  • Native-level Polish and English at least C1 level
  • ITIL Foundation or equivalent operational process background
  • PMO, PMP, or Lean Six Sigma certification
  • Productive or HubSpot certification
  • SQL or BI literacy, including Looker, Metabase, or Power BI
  • Experience with EVM metrics such as CPI, SPI, and EAC
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The Company
HQ: Poznań
501 Employees
Year Founded: 2008

What We Do

Netguru is a digital acceleration consultancy founded in 2008. Netguru builds digital products that let people do things differently – offering digital acceleration tools, resources and know-how to companies of all shapes and sizes – to make beautifully designed digital products in a way that’s fast and fits their needs. Netguru provides consulting services in product development, creating software solutions, and product design. Since our founding in 2008, our team has completed more than 1000 projects and has 500+ people on board working from all over the world. Currently, Netguru collaborates with the largest brands in the world, such as UBS, Merck, Volkswagen, IKEA, and Keller Williams, as well as fast-growing innovators in the financial (Solaris), education (Babbel) or robotics (Temi) industries. Netguru has been recognized as one of the fastest-growing companies in Europe. Our company was featured in the prestigious Deloitte’s Technology Fast 50 (four times) and in The FT 1000 list in 2017, 2018, 2019, and 2022. We're a certified B Corporation since 2020. Netguru was also recognized among the Best Workplaces, Poland in the 2021 edition of the Great Place To Work® listing. Connect with us to keep up to date with news from Netguru and follow the latest trends in our industry.

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