Senior Business Operations Specialist

✨ About the Company

Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing.

We're profitable, we have a three-year revenue growth of over 200%, ranking us 97th in 2024 and 86th on The Globe and Mail’s Canada’s Top Growing Companies of 2025 list. We are also excited to announce that Makeship has officially been Great Place to Work-Certified™ for 3 years in a row! Learn more about us at Makeship.com.

🧑‍💻 About the Role

As an early team member, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work impact the company and the community! We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-ups!

🌟 What We Are Looking For

We are looking for a Senior Business Operations Specialist who'll lead the high-impact projects that streamline how Makeship operates and unlock our next phase of growth. We are looking for someone with sharp problem-solving instincts, a bias for action, and a track record of turning ambiguous, cross-functional challenges into simple, scalable solutions. As a Senior Business Operations Specialist, you'll report to the Director of Operations and partner closely with teams across the business to evolve the workflows, tools, and processes that power our operations and set us up to support new strategic initiatives.

🚀 Your Key Responsibilities

• Identify and lead cross-functional initiatives that substantially improve operational efficiency, reduce risk, and support company growth
• Improve the workflows and tooling that departments across Makeship rely on for their operations, in close collaboration with Systems Engineering
• Conduct in-depth analyses of existing processes and systems, distilling insights from multiple sources of data to identify problems worth solving and quantify their impact
• Partner closely with stakeholders across the organization, ensuring their needs inform our operations roadmap and their expertise is leveraged to develop the best possible solutions
• Educate team members across the organization on operational tools and systems, building broader organizational fluency
  

🧠 What You Bring

• 4+ years of experience in business operations, program or project management, or a related strategic/operational role, ideally at a fast-growing company
• Proven ability to independently propose, scope, and deliver complex, cross-functional projects from ambiguity to measurable impact
• Strong project and stakeholder management skills, with the ability to align diverse teams, manage and mitigate risk, and clearly communicate prioritization and trade-offs
• A root-cause mindset: you dig past symptoms to understand the "why" behind a problem before proposing a solution
• Excellent communication skills, with the ability to lead meetings effectively, proactively anticipate stakeholder concerns, and build alignment across the org
• A genuine drive to simplify and improve, energized by making things more efficient and comfortable driving change management for large-scale process shifts
• High degree of organization and the ability to execute quickly without sacrificing quality
• Empathy and a strong desire to support others and make their jobs easier

👀 Bonus

• Ability to work with no/low-code tools (e.g. Airtable, Zapier) 
• Comfort partnering with engineering teams to scope technical solutions
• Background in e-commerce, crowdfunding, or creator/brand platforms
• Familiarity with supply chain and/or coordination with manufacturing partners
• Experience operating within a company through a phase of rapid scaling

🎁 Benefits & Perks

• Work remotely anywhere in Canada and/or access any of our hubs
• Health and dental benefits from day 1
• 4 weeks of paid vacation (including paid time off on your birthday)
• An additional 1 week of paid time off during the winter holidays
• Virtual & In-Person Social Events
• Annual Paid Volunteer Day Off
• 1:1 RRSP Matching Program Up to 3%
• $500 Pre-Tax Annual Health & Wellness Allowance
• $400 Pre-Tax Home Office Setup Allowance
• $65 Pre-Tax Monthly Phone Allowance
• Maternity and Parental Leave Top-Up Program
• Education Assistance Program
• Employee Referral Program
• Tenured Rewards Program
  

Salary Band: $75-85k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.

Vacancy Status: Existing vacancy

AI Use Disclosure:
As part of our hiring process, we may use AI-powered tools to support tasks such as application screening and note-taking. These tools are used to assist our team, and all hiring decisions are made by humans.

We are committed to fair and unbiased hiring practices. If you require accommodations or have questions about how your application is assessed, please let us know.

At Makeship we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees which makes us Makeship. As an equal-opportunity employer, we value and embrace everyone's opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward. If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.