Senior Manager, Strategy & Operations (Product)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

• Partner with Product leadership to define problems, frame analyses, and drive strategic decisions
• Translate business and product signals into clear recommendations for senior stakeholders
• Lead ambiguous, ad hoc analyses across growth, retention, adoption, and product performance
• Identify key drivers of business outcomes and proactively surface insights and opportunities
• Pressure-test data and assumptions to ensure accuracy before insights reach leadership
• Support executive-level deliverables (QBRs, strategic reviews, board materials) with clear narratives
• Collaborate cross-functionally across Product, Finance, Customer Success, and GTM teams
• Bring structure to undefined problems and build analytical approaches from scratch

• 5 to 8 years of experience in a rigorous analytical environment: management consulting, investment banking, product management, Big 4 advisory, or a high-performance in-house strategy or FP&A function
• Exceptional attention to detail with a natural instinct for catching inconsistencies and pressure-testing outputs before they reach stakeholders
• Strong critical thinking skills; able to consider the broader strategic implications of analysis, connect findings to business context, and ask the next right question
• Fluency with Excel including familiarity with statistics, optimization, customer retention, and cohort analysis frameworks, ideally in a recurring-revenue or SaaS context
• Outstanding written and verbal communication skills; able to convey nuanced analysis succinctly to both technical and non-technical audiences, including senior executives
• High degree of ownership and self-direction; comfortable operating with ambiguity and driving work forward independently
• Demonstrated ability to influence decisions across cross-functional teams

• Experience with Tableau, Snowflake, and emerging AI tools (e.g., Cursor, Zenlytic)
• Familiarity with Python or R for analytical work (a plus)
• Prior exposure to cloud software, SaaS, or contact center / CCaaS markets
• Experience working with product or growth metrics (e.g., retention, adoption, engagement, revenue)
• Experience supporting or preparing materials for board-level or executive leadership audiences

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.