Senior Business Operations Manager IBB

Senior Business Operations Manager, IBB

Permanent full-time role

Based in Britomart, Auckland

At Westpac NZ, we're committed to helping New Zealanders succeed by creating better futures for our customers, communities and people. As we continue to evolve and transform, we're looking for a talented Senior Business Operations Manager to play a pivotal role in driving operational excellence, strategic execution and business performance across Institutional & Business Banking (IBB). This is a unique opportunity to work in the Chief Operating Office of IBB, partnering with senior leaders to translate strategy into action and ensure our operational priorities deliver meaningful outcomes for customers, employees and the business.

Mō te tūranga | About the role

Reporting to the Senior Manager IBB Operations, you'll assist in shaping and executing the operational and strategic agenda across IBB. This role combines strategic thinking with hands-on delivery, providing leadership across business operations, change and transformation, governance, performance management, risk and remediation.

You'll work across a broad portfolio of initiatives, helping to drive alignment, prioritisation and execution discipline while supporting senior stakeholders to make informed decisions. You'll be instrumental in ensuring IBB delivers on its strategic objectives while maintaining a strong focus on customer outcomes, operational performance and regulatory obligations.

Key responsibilities include:

• Leading operational excellence initiatives that improve efficiency, simplify processes and strengthen delivery outcomes across IBB.

• Driving the implementation of strategic priorities, transformation programmes and business change initiatives.

• Partnering with senior leaders to translate strategy into prioritised delivery roadmaps and actionable plans.

• Using business insights and performance data to identify opportunities, risks and trends, and providing recommendations that support decision making.

• Delivering meaningful governance, reporting and performance narratives for leadership forums.

• Influencing and collaborating with stakeholders across IBB and the wider bank to align priorities and achieve shared outcomes.

• Acting as a delegate for the Senior Manager IBB Operations when required, providing continuity of leadership across key initiatives.

Nā tāu rourou | What will you bring?

We're looking for a commercially minded person who can confidently navigate complexity, build strong relationships and deliver outcomes through influence.

• Significant experience within financial services, ideally in business, commercial or corporate banking.

• Demonstrated success in business operations, operational excellence, transformation, strategy execution or business performance roles.

• Experience leading complex, multi-stream programmes and initiatives involving diverse stakeholder groups.

• Outstanding stakeholder management and influencing skills, with the ability to engage at all levels of an organisation.

• Strong analytical and problem solving capabilities, with an ability to translate insights into action.

• Experience developing executive level reporting, business cases, recommendations and governance materials.

• A track record of driving change adoption, business readiness and continuous improvement initiatives.

• The ability to bring structure, prioritisation and clarity to complex business challenges.

Westpac Hei Wāhi Mahi | Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with 4 weeks standard holiday + 5 additional days of wellbeing leave per year. In addition, we also offer:

• Purchased leave options up to 4 weeks per year

• Banking benefits and insurance discounts

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Market leading superannuation and KiwiSaver options

• Environmental and community care programmes

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holidays.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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