We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionWe are looking for an experienced leader to head up our Operational Governance function within the Customer Success Operations team. This critical role ensures that our defined processes across Customer Success are consistently followed, delivering operational excellence and reducing risk. You’ll be responsible for driving governance, oversight, and process compliance across all customer-facing functions, including Professional Services, Support, Customer Success Management, and Education.
What You’ll Do
- Lead the execution and governance of defined Customer Success processes.
- Establish frameworks and controls to ensure process consistency and quality.
- Monitor and report compliance, performance, and operational risk.
- Work cross-functionally with Business Improvement, Automation & Reporting, and delivery teams to operationalise and optimise processes.
- Use data and analytics to drive visibility, highlight risk, and enforce accountability.
- Serve as a senior leader capable of stepping into broader responsibilities when required.
What You’ll Bring
- 10+ years' experience in operations, governance, or compliance leadership, ideally in a SaaS or Customer Success environment.
- Proven ability to establish and enforce governance frameworks at scale.
- Strong cross-functional stakeholder management skills.
- Analytical mindset with a track record of using data to drive performance.
- Comfortable working at pace and holding teams accountable.
- Proven experience in senior-level operations or governance roles within a SaaS Customer Success, Professional Services, or Customer Support environment.
- Strong capability in operational risk management, compliance oversight, and governance frameworks.
- Excellent analytical skills and familiarity with performance management systems and operational metrics.
- Demonstrable experience in Business Process Mapping or related qualifications.
- Exceptional communication and stakeholder management abilities, including influencing senior leadership.
- Demonstrable leadership qualities with the ability to mentor and develop operational teams.
Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.
- A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place.
- Work, learn & be inspired by some of the best talents in the software space.
- Whole host of great benefits & perks
- Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
- Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society.
- Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value.
Unit4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unit4 and has not been reviewed or approved by Unit4.
-
Wellbeing & Lifestyle Benefits — Hybrid/remote options, global wellbeing days, and mental-health resources (e.g., Headspace and EAP) are emphasized, strengthening the overall package. Public materials consistently highlight flexibility and wellbeing as core parts of the offering.
-
Leave & Time Off Breadth — Flexible or unlimited PTO with a minimum threshold and company-wide wellbeing days are prominently featured. These time-off policies are positioned to support strong work–life balance across regions where applicable.
-
Parental & Family Support — Access to Maven for reproductive, parenting, and menopause support, alongside inclusive leave types, is explicitly promoted. These services expand family-focused coverage beyond standard offerings in locations where available.
Unit4 Insights
Similar Jobs
.png)
What We Do
Unit4's next-generation enterprise resource planning (ERP) solutions power many of the world's mid-market organizations, bringing together the capabilities of Financials, Procurement, Project Management, HR, and FP&A to share real-time information, and deliver greater insights to help organizations become more effective. We are in business for people and believe that people-centric organizations do great things when their people can do great work. With 2,700 colleagues globally, we serve more than 5,100 customers across a number of industries including professional services, nonprofit and public sector. Follow us for insights about our people, business, career opportunities and much more. You can also visit www.unit4.com and follow us on Facebook (Unit4 Business Software), Twitter and Instagram @Unit4global.
