Senior Business Operations Associate

Senior Business Operations Associate

Location: Raleigh, NC or Charlotte, NC

Home Solutions is seeking a Senior Business Operations Associate to help drive high-impact initiatives across our business. This is a true business generalist role designed for someone who thrives in ambiguity, enjoys solving complex problems, and wants to operate at the center of a fast-growing company. You’ll work directly with senior leadership to tackle high-stakes questions, pressure-test ideas, and turn analysis into execution. Some weeks you’ll be deep in the numbers. Other weeks you’ll build new tools to grow the business. The common thread: you own outcomes.

As a Senior Business Ops Associate, you will identify opportunities, analyze trade-offs, and execute initiatives that meaningfully grow revenue, margins, operational efficiency, and long-term scalability.  We are seeking someone who can get  under the hood of the business to understand what’s driving revenue and costs — and help us double down on what works. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, new market expansion, cost optimization, and process design.

This role is ideal for someone with experience in consulting, investment banking, private equity, strategy, or high-growth operating environments who now wants to move from advising to building — owning initiatives from insight through implementation. You will not be confined to a single function. 

Within your first year, you will have led multiple initiatives with measurable P&L impact, improved key company KPIs such as revenue growth or margin expansion, and earned the trust of senior leadership as a go-to problem solver for complex, ambiguous challenges. You will have built scalable systems and processes that strengthen the business long term and demonstrated sound judgment and ownership required to run critical parts of the organization with increasing autonomy.

• Evaluate, test, and launch new growth channels that drive audience expansion and incremental revenue.
• Identify where we can unlock revenue, improve margins, or eliminate inefficiencies — then help execute.
• Identify operational bottlenecks and design scalable processes to support your P&L’s growth.
• Build business cases for new investments, product expansions, and market opportunities.
• Evaluate marketplace performance across both consumer and service provider dynamics.
• Build the models, dashboards, and tools we need to make smarter decisions.
• Hypothesize, test, and launch UX improvements across our web properties.
• Monitor core P&L KPIs and proactively surface risks, inefficiencies, and growth opportunities.
• Turn ambiguous questions into structured analyses and clear action plans.
• AI super-user — you experiment with LLMs and automation tools instinctively to move faster and smarter.

This role combines analytical rigor with real ownership. You will not simply present recommendations — you will help implement them.

• Bachelor’s degree with a strong record of academic and professional achievement.
• 2–4 years of experience in consulting, investment banking, private equity, strategy, business operations, or a high-growth operating role.
• Exceptional structured problem-solving and analytical skills.
• Strong business judgment — able to connect data to operational and financial outcomes.
• Experience building models, analyzing unit economics, or evaluating business performance.
• Comfortable operating in ambiguity and driving clarity in fast-moving environments.
• Demonstrated ownership of complex projects with tangible outcomes. 
• Clear, direct communicator who can influence senior stakeholders.
• AI-native mindset — comfortable leveraging emerging tools to improve speed, insight, and output.
• Competitive, high-ownership mentality with a bias toward action.
• Experience in digital marketing or marketplace businesses is helpful but not required. Intellectual curiosity on how digital marketplaces scale and eager to learn new growth levers is a must.

Launched in Fall 2017, Home Solutions targets the rapidly digitizing home services vertical and matches homeowners with the right service provider to meet their needs. Our purpose is simple: Simplify Home Services. We aspire to transform the way homeowners and end-service providers engage. Through our media, alerts, and brand solutions, Home Solutions has a proprietary audience of 47M+ homeowners and prime real estate in search engines. We are on a mission to make homeownership easier by creating high quality content that pairs consumers with providers in a range of related categories.

Home Solutions was incubated within Three Ships, a growth equity firm that launches and invests in digital companies, builds great leadership teams, and helps them rapidly scale. The Three Ships portfolio includes several businesses and over 50+ websites that help consumers navigate choices through online marketplaces. Headquartered in Raleigh and Charlotte, we are always looking to find the right people to help us continue to grow this business and place a high value on teammates with a growth mindset and a "get after it" mentality.

• Results: Home Solutions is the fastest-growing marketplace company in the home services category.

• Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  Home Solutions is shaping the industry’s digital transformation and creating modern experiences to better serve consumers and service providers.  
• Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission. 
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
• Stability: We are privately owned, have no debt, and have significant cash to invest – we’re “rock-solid” financially and looking for a leader who excels at capital allocation.
• Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

EEOC Statement

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.