Senior Business Operations Analyst

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
Job Duties and Responsibilities
We are seeking a highly analytical and collaborative Senior Business Operations Analyst (Sr. BOA) to join our dynamic team. This role is crucial for enhancing the effectiveness and efficiency of our wireless business by leveraging data-driven insights, identifying areas for improvement, and implementing best practices. The ideal candidate will have a strong background in utilizing collaboration and an analytical approach to drive complex projects impacting internal and external stakeholders.
Key Responsibilities:

• Own end-to-end analysis of sales KPIs, channel performance and regional trends to drive data-informed decisions that fuel revenue growth; design and implement initiatives that improve sales efficiency and support execution of national and regional strategies
• Build, maintain and optimize dashboards and reporting tools using platforms like Google Sheets, Tableau, to empower field and leadership visibility; including managing hierarchy and quota assignments
• Provide dedicated operational and analytical support to Strategic Accounts/National Accounts including attending weekly staff calls, ensuring compliance with weekly initiatives and fulfilling ad-hoc reporting needs for regional directors and leadership
• Identify pain points in sales and support operations; develop and implement solutions to increase speed, reduce errors, and improve outcomes; serve as the Subject Matter Expert (SME) for assigned projects
• Partner with Sales, Marketing, Finance, and Supply Chain to ensure seamless execution of promotions and operational changes
• Act as a trusted advisor to senior leadership, delivering executive-level insights and recommendations with clarity and confidence

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Business Administration, Economics, Data Analytics, Statistics, or a related field
• 5+ years of experience in business operations or a related field

Skills and Qualifications:

• Strong problem-solving abilities to assess complex business challenges and develop actionable solutions
• Expertise in data analysis through spreadsheets, with a deep understanding of key performance indicators (KPIs) and metrics
• Excellent organizational skills to oversee multiple projects, ensuring timely execution and alignment with business goals
• Experience with process optimization to enhance efficiency, productivity, and overall business outcomes
• Proficiency in mapping current business processes and identifying opportunities for process improvements or automation
• Expertise in gathering detailed business and technical requirements from stakeholders
• Proven experience in managing and engaging with a variety of stakeholders, including executives, department heads, IT teams, and external vendors
• Exceptional verbal and written communication skills, with the ability to understand and articulate complex technical and business concepts

• Excellent project management skills
• Strong communication and interpersonal skills
• Proficiency in Google Suite, specifically spreadsheet applications
• Experiene with Salesforce CRM preferred
• SQL and/or Appscript coding experience preferred
• Strong analytical skills

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )